Message "This GPIB device is not a genuine NI product"

[Sparky50]

I try to use the old GBIB-USB-HS interface connector to read the data from Optical Spectrum Analyzer.

I receive an error when I ran NI MAX software.

It says "This GPIB device is not a genuine NI product and is not supported by the installed NI-488.2 software. Please contact your NI sales representative for more information at ni.com/contact. (Error code: -37057)"

I'm not sure if this connector is genuine or not. Who I need to ask about it?

Does it mean that this connector is actually a clone?

[santo_13]

At one point of time, there were many clones of NI USB-GPIB and NI improvised the drivers to detect these clones but sometimes it did find genuine one as clone.

If you're sure that yours is a genuine one, you can contact NI support with proof of purchase and get help.

Read this thread - https://forums.ni.com/t5/Instrument-Control-GPIB-Serial/Genuine-NI-GPIB-USB-HS-warning-message/td-p/...

You can downgrade to version 14.0 or older to avoid this error.