Hi Michael,
If the devices comes up in the list after Scan for Instruments, it
means that it was able to find a device at that address when it
performed a find listeners function. The message "The device did
not respond to the *IDN? query" indicates that it did not receive any
data back when it sent a *IDN? to the device (a task that Scan for
Instruments performs on each listener it finds). This is the same
behavior you are seeing in the Communicate With Device window.
So, it looks like it can communicate to the device, but for some reason
it is not responding to this query. Here is what I recommend for
further troubleshooting:
1. Check and ensure that the device does in fact respond to the
*IDN? query with an identification string. Most instruments
incorporate this command (it is part of a standard called SCPI), but
not all instruments are SCPI compliant.
2. Check the manual for the device and see what type of
termination is required for the device. Most devices use one of
two methods to determine when the data that is written to them is
finished: either asserting the hardware EOI line with the last
byte of the transmission, or by reading a certain termination
character. If the device does not receive the termination it is
expecting, then it will still think that the computer has more data to
send. The default termination for NI GPIB driver software is to
assert the EOI line, but some devices require a termination character
in addition to this. Common termination characters are "/r" and
"/n", but I have seen devices with other termination characters as
well. You can append these characters to the end of your write
string in the Communicate with Device window for testing purposes, and
change it using a configuration utility later once you determine what
character is needed.
3. If neither one of the above suggestions leads us to a
solution, I recommend trying a different instrument if you have one
available. It would be nice to determine whether or not this
problem is isolated to this specific device.
Hope this helps!
john m