DIAdem quit unexpectedly

[somewei]

Hi,

I got a problem about DIAdem today. In order to run a Labview executable program in a PC, I install Labview runtime engine 8.6 into that computer, after that the DIAdem installed in that PC which works fine originally got a problem, every time I start DIAdem, it always quit automatically shortly after (no more than 60 seconds), even I do nothing after start DIAdem. I have uninstalled the Labview runtime engine, but does not work.

Anybody have an idea of this problem ?

OS in the PC is Windows 2000, DIAdem vision 9.10 with DAC bundle

Best regards

Somewei

[Brad_Turpin]

Hi Somewei,

The DIAdem R&D team has been looking into this issue you've reported and discovered the following

- The cause of the problem is an incompatibility between MAX 4.3 and newer versions with DIAdem (DAC) versions older than 10.2.

- Prior to LabVIEW 8.6 customers could work around this problem by installing an older MAX version

- LabVIEW 8.6.0 installs with MAX version 4.5 and can only work with this MAX version, so the previous workaround is no longer an option

R&D is testing an alternative solution and will get back to us soon with their results.  Note in the interim that upgrading DIAdem to 10.2 or later would also solve the problem.

Brad Turpin

DAdem Product Support Engineer
National Instruments

[Walter_Rick]

Hello smewei,

I assume we have a solution for your problem. I would like to ask you to get in contact with me via the DataPlugin web page and "Request a DataPlugin be written for you!" in the end of the web page.

Greetings 

Walter Rick

[somewei]

Hello Brad and Walter.

The DIAdem has been recovered after a reinstallation, of course firstly I uninstalled the Labview runtime engine 8.6.

Still I want to run my Labview program on that PC, and I do not think I have enough evidence to persuade my company to update the DIAdem which run excellently so far to a high vision.

I will contact your later Mr. Walter, I can not open the "Dataplugin web page" here in my company office, maybe it is blocked by the company fire wall, I will try later from my home.

Thank you all for your help.

Best regards

Somewei

[somewei]

Hello, Walter,

How can I contact you via the Dataplugin web page ? I tried several times by clicking the hyperlink under text "Dataplugin web page" from different location, but what I get was always an error report(refer to attached screen shot please). I am eager to know your solution.

Best regards

Somewei

[Walter_Rick]

Hi Somewei,

I'm sorry, I didn't test the link. You can use the following web address: www.ni.com/dataplugins

Greetings

Walter

[somewei]

Hello Walter,

OK, now I can open this page and follow your instruction I've send an email to DataPlugins@ni.com, content of the mail is my original post.

But still I am not so clear of how can I get a solution for my problem, will somebody send it to me by replying my mail?

Best regards

Somewei

[somewei · Accepted solution]

Hello Walter,

The problem has been solved following your instruction.

I missed the mail you sent to me directly, but fortunately I got it finally from engineer in NI Chinese office.

Thanks you all for your patience and generous help.

Best regards

Somewei

[sigcombibloc]

Hello to all of you,

I have the same problem than somewei and I want to know which solution did Walter gaves you to solve you problem. Please can you share it as soon as possible.

Thank you a lot,

Regards,

Anas

[Walter_Rick]

Hello Anas,

Please contact me as Somewei did (www.ni.com/dataplugins)

Greetings

Walter