NI-Motion, 7344, NI-PAL Service Manager Problem

[pcp]

We have a 7344 motion card installed in a PC.  The error started to happen after we had a power failure.  When the PC starts up the following message is displayed: "NI-PAL Service Manager encountered a problem and needed to close"  The Error signature is: szAppName: nipalsm.exe, szAppVer: 2.1.0.49152, sz ModName: NIMCInit.dll, szModVer:7.2.1.3003 offset: 0001cfac. 

More Details:

We have two 7344 motion cards: 1 and 2 and two computers A and B.  Both motion cards were installed in PC A when we had the power failure.  We can install card 2 into either PC A or PC B and not encounter the error.  We install card 1 into PC A and we have the problem.  When card 1 is installed into PC B the problem does not occure.

What should we do?

Pat Pointer  (patp@primatics.com)

[Jochen]

Pat,

this is really weird behavior. Most likely the issue is caused by a harddrive problem on PC A which might be resolved by following these steps.

1. Run CHKDSK /F from the Windows recovery console
2. Uninstall NI-Motion and remove the 7344 boards.
3. Install NI-Motion 7.4 which is the latest NI-Motion version
4. Install the 7344 boards in your PC.

I hope that helps,

Jochen Klier
National Instruments Germany