SystemLink 2020 R4 Installation failure - ni-skyline-rabbitmq

[MaT_305]

Hello,

I´ve downloaded and installed a testversion of SystemLink successfully on my Win 10 PC. 

Due to an error I had to reinstall SystemLink. Now I encounter an error when trying to install SystemLink again, which depends on ni-skyline-rabbitmq-support (20.6.0.49152-0+f0) (see attachement).

I´ve already did try the solution, which is described in the following article: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000kIbbSAE&l=de-DE but I still encounter the same error.

What can I do to install SystemLink again successfully?

Thanks in advanced for your support!

[maxbrown]

Sorry to hear you are having trouble. Some of these instructions will be the same as the document you followed already, but please try the following.

• Before starting follow the procedures in Generating and Locating NI Package Manager Error Logs to enable MSI logs. If you still run into issues I will want to see the logs that were produced.
• Verify that RabbitMQ and Erlang have been uninstalled through NI Package Manager
• In your system settings access Apps and Features. You can 
  • Remove RabbitMQ Server 3.8.2
  • Remove Erlang OTP22 (10.6)
• Open Registry Editor and delete the following registry key if it exists
  Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Ericsson\Erlang\ErlSrv\1.1\RabbitMQ
• Delete the following directories on your system if they exist
  •  %programdata%\National Instruments\Skyline\SkylineConfigurations
  • %programdata%\National Instruments\Skyline\NoSqlDatabase
  • %programdata%\National Instruments\Skyline\Certificates\rabbitmq-server
• Delete .erlang.cookie from your user dir if it exists

After cleaning everything up, perform the installation again. If the installation still fails please provide me with the MSI logs.

[MaT_305]

Thank you for your support!

I repeated the steps you suggested and noted the following:

All these files/entries didn't exist on my machine:

• Registry Editor and delete the following registry key if it exists
  Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Ericsson\Erlang\ErlSrv\1.1\RabbitMQ
• Delete the following directories on your system if they exist
  •  %programdata%\National Instruments\Skyline\SkylineConfigurations
  • %programdata%\National Instruments\Skyline\NoSqlDatabase
  • %programdata%\National Instruments\Skyline\Certificates\rabbitmq-server
• Delete .erlang.cookie from your user dir if it exists

After cleaning up, i ran again in the same error. You find the generated logfiles attached.

[maxbrown]

Is there an MSI log specific to the ni-skyline-rabbitmq-support installer? Could you attach that log file?

[MaT_305]

Hi Max,

I hope one of the attached files is the right one.

In the Error_logs.png you can see all the created logfiles, which were saved to C:\Users\<Windows Username>\AppData\Local\National Instruments\NI Package Manager\Logs\WinInstMSI

Thanks again for your help!

[MaT_305 · Accepted solution]

Finally I managed to solve the installation problem by installing Erlang and RabbitMQ manually. Therefore, I executed the following steps:

1. follow the steps, which are described here (NI_Article), until step 5:
2. Deleting the following folders, if existant:
   • C:\Program Files\RabbitMQ Server
   • C:\Program Files\erl-XX.X (version-number)
   • C:\ProgramData\National Instruments\Skyline\RabbitMQ
   • C:\ProgramData\RabbitMQ
     
     
3. Do step 6 in the article (NI_Article) and restart PC
4. installing Erlang & RabbitMQ manually (note you first have to install Erlang) 
   • Erlang: https://www.erlang.org/downloads
   • RabbitMQ: https://www.rabbitmq.com/install-windows.html
5. Restart PC
6. Start Installation of SystemLink (SystemLink_Download)