Could no load tag data

[jesushidalgo]

Hi Folks

Today I got the message could not load tag data! on my Systenlinkcloud account, and there is no information in my dashboards, except histories, but I can't even access to tags with histories? Does someone know what's going on?

[JoshuaP]

Are you publishing new tag data? Is it possible your tag history aged out?

[jesushidalgo]

Thanks for your suggestion. When I log in to my Systenlinkcloud user and select the tag section, I got the message "Could not load tag data!". If I try to create a tag, I got the message "Could not create a tag!", but the Systemlinkcloud Tag History Storage Use indicator shows 76% of use. If I send an HTTP Get multiple tagsrequests from https://api.systemlinkcloud.com/ using a full access API key I got the message an Error response status 500:

{
  "code": "InternalServerError",
  "message": "Internal server error"
}

Finally, If I open any of my Tile dashboards or a custom WebVI, I got the message "the tag xxx does not exist on the server" from all tags with count=none, but I can the see all tags with count!=none and history plots. All of my devices (cRIO, myRIO, PCs, and third-party devices) are getting error 500 since yesterday at 21:48 UTC.

Please have a look of the attached printscreens.

[JoshuaP]

We are looking into the issue.

[jesushidalgo]

Hi!

This evening (around  5aug22, 23:42 UTC), my NI Systemlinkcloud returned to normal condition. All dashboards are running, and tags and history data appear to be normal. Please extend my gratitude to NI folks (R&D, technical support, etc...) that were involved in its resolution.

Best regards.

[JoshuaP · Accepted solution]

Thanks for bringing it to our attention. Gla