LabVIEW

cancel
Showing results for 
Search instead for 
Did you mean: 

user account server for licensing not reachable

would like to reactivate the license by serial number which did not work: "Invalid serial number"

 

tried then to log out from the account and to log in again what is not possible due to a connection error:

mischl_0-1662722104526.png

 

 

any idea? thanks a lot in advance

 

0 Kudos
Message 1 of 4
(738 Views)

@mischl wrote:

would like to reactivate the license by serial number which did not work: "Invalid serial number"

 

tried then to log out from the account and to log in again what is not possible due to a connection error:

mischl_0-1662722104526.png

 

 

any idea? thanks a lot in advance

 


Other than waiting until you can connect again, if you have the email from the original activation, you should be able to use the assigned computer ID number to manually activate it over the phone.

Bill
CLD
(Mid-Level minion.)
My support system ensures that I don't look totally incompetent.
Proud to say that I've progressed beyond knowing just enough to be dangerous. I now know enough to know that I have no clue about anything at all.
Humble author of the CLAD Nugget.
0 Kudos
Message 2 of 4
(708 Views)

Not just the phone. There should be an internet URL mentioned over which you can do offline activation. (Offline in terms of the license activation on your LabVIEW installation obviously)

Rolf Kalbermatter
My Blog
0 Kudos
Message 3 of 4
(689 Views)

thank you for the feedbacks.

 

finally it over the NI License Manager (separate application)

0 Kudos
Message 4 of 4
(628 Views)