Cannot connect to Arcus DMX-ETH through ethernet

[sswager]

I cannot connect to this stepper motor through ethernet in MAX.  I have turned off the firewall and given my computer an IP address on the same subnet.

[sswager]

http://www.arcus-technology.com/dmx-eth.php

[cwolfskill]

Hello,

How do you have the device connected?  I would recommend using a crossover cable directly to the computer.  Can you ping the device, or communicate with it using any software provided by the manufacturers?  

Have you taken a lookat this tutorial for using Ethernet devices with VISA?

-Christina W.

[sswager]

I have the device connected with a crossover cable directly to the computer and I cannot ping it or communicate with the VB software provided by the manufacturers. 

[Dennis_Knutson]

If you can't ping it or use the vendor's software, I don't see how this is a problem in MAX or anthing related to NI software. What does the vendor recomend you do?

[Christiana]

I am having the same issue. I connect a crossover cable. I can ping it. I start the ARCUS SOFT-EXE-PMX-4ET-SA-131 software supplied by the vendor and the software comes up correctly for about a second and then crashes. I have had this issue with other models of the motor too. I try to use MAX to establish a VISA TCP connection with a port of 5001 and it is validated, but then has a red x. Finally, I use PuTTY and I can communicate with the controller using a raw connection, but as soon as I send the wrong command, mispelled command or invalid command, the controller disconnects form the session. I can restart the session and continue sending commands. Their VB software is of no use for TCP connections.

[Albert.Geven]

I give you the same advise as Dennis did but more explicit.

Contact the supplier and tell them their software stinks.