07-07-2024 02:48 PM
Our Live(+) 6V row on our Rio is bad and we get 0 volts when we tested every port.
We just noticed when we were testing a servo and we need it working by next month.
Anything you can do to help?
07-08-2024 03:55 PM
Hi
This is Diego from NI.
Could you please share the status of the other leds? Are they blinking or showing other color?
With the device open (removing the screws on the back and the two screws at the port, this will not void the warranty):
In case the steps do not work I'll be sending you a direct message to coordinate the repair
07-08-2024 07:42 PM
Hi Diego,
The power light is red and all the other lights accept for RSL are off because we don't have anything plugged into it.
It does get abnormally hot.
I took it apart and cleaned it with compressed air.
Didn't see anything out of the ordinary, no metal shavings.
Put it back together, plugged it in and the same lights came up.
And the Live(+) still reads 0v.
Let me know,
Thanks.