This is Lee who talked to Karunya who is very nice and helpful. I looked into the warranty and unfortunately it is already expired, it's over two years old. I looked into sending it in for repairs and was told it would cost %50 of the price of a new unit. I am currently looking at the low-end cFP-2220 which would be right at this price and is twice as fast. I would still be interested in learning how to fix this unit since it will probably be shelved, that way we could have a backup or use it for prototyping. I'm the furthest thing from an expert, but from my observations it looks like the only thing wrong is the internal memory is corrupt to the point MAX can't communicate with it. I was looking in the National Instruments folder and found an "RT Images" folder, does MAX just copy these files over or is the process more complicated? If anyone can help that would be great. If it's inside information or getting into proprietary territory then that's fine too. Thanks.