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Reinstalling NI Circuit Design Suite -Student Edition

When I was working on my BSEET, I had a copy of NI Circuit Design Suite -Student Edition.  I can see it on the My Products page, complete with serial and part numbers.  The computer I had this product installed on crashed, and I am trying to reinstall it on a new computer.  Unfortunately I do not have the original installation file, and when I try downloading it from the website my license is not accepted.  I have also tried contacting the sales department, but the automated form I must fill in to submit my trouble ticket refuses to accept my serial number.  Who do I contact to find what version number of Circuit Design Suite I have a license for, and how to properly install and activate that version?

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