11-04-2016 08:59 AM
The virtualbench drivers and application have been correctly installed. The virtualbench is identified by the OS (windows 7) and appears in windows explorer. Once the virtualbench is powered up, the application is launched however it is not detected by the application since only the demo mode is possible. Please note that this virtualbench can be correctly used on another windows 7 PC.
11-04-2016 10:38 AM
Hi McFly,
This isn't something I've personally encountered before, so let me ask you a few troubleshooting questions.
Cheers,
Damon
11-04-2016 10:53 AM
Hello Damon,
Thank you for your prompt reply. Here are the replies
1. both machines have windows 7 Service Pack 1
2. VB-8012
3. the firmware is 16.0.0f0
4. I am trying to connect with USB (different USB ports on the PC have been tried)
5. I launch NI VirtualBench from the PC ! to be honest, I did not know that the app could be run on the VirtualBench (in fact I developped a labview program on my laptop built an exe, now I want to use the exe on another machine)
6. Yes I did that factory reset
Greetings
Laurent
11-04-2016 11:02 AM
Hi Laurent,
You indicated that the VB-8012 is mounted as a drive that you can see in Windows Explorer. Can you run the launcher app on the mounted drive? Is that app still unable to find the device?
Cheers,
Damon
11-07-2016 12:31 AM
Hi Damon,
I confirm that the behaviour is the same launching the application on the mounted drive (i.e. launching the .exe on the mounted drive and not on the hard disk) : there is no device available.
Laurent
11-07-2016 07:05 AM
IT support changed the PC with a similar one. Now the Virtualbench works 100%, the explanation was that maybe not all the USB drivers where correctly installed (it appears that there are a few of them !).
I will not be able to conduct any more tests on the PC presenting problems, since this one is gone.
Thanks Damon for your support anyway !