VI Technologies - Toolkits




Before Posting a Question or a Bug

If you have a question please search the forum to see if the question has already been asked. If you have the same question and have something to add to it, add it to the already existing topic. When reporting bugs, please first check the installation guide to see if your bug is already in the known issues section.


Posting a Question

When posting a question please follow the general guidelines.

In addition to the general guidelines, please adhere to these additional rules:

  • Use English
  • Do not use caps lock
  • Do not ask for help using words like URGENT, or LIFE AND DEATH.
  • There is rarely a need to change the font size, color, or style from the default settings.


Posting a Bug

When you post a bug, we will try to find the cause and patch it as quickly as we can. To pinpoint the issue we need a few things from you:

  • Be clear about what you're actually asking. Don't just say things like "it doesn't work." Explain what you're trying to do, what you expect to see, and what you actually see. Sometimes, just the process of explaining the situation properly could be enough to help you understand it and point you towards the actual problem.
  • Try giving as much information about the conditions of your question.  What version of the UML Class Diagram Editor are you using? What version of NXG are you using? What operating system are you using? Etc.
  • Try to recreate the bug and write down the steps you took. This will save a lot of time trying to figure out the cause.
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