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SystemLink 2020 R4 Installation failure - ni-skyline-rabbitmq

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Hello,

 

I´ve downloaded and installed a testversion of SystemLink successfully on my Win 10 PC. 

Due to an error I had to reinstall SystemLink. Now I encounter an error when trying to install SystemLink again, which depends on ni-skyline-rabbitmq-support (20.6.0.49152-0+f0) (see attachement).

 

I´ve already did try the solution, which is described in the following article: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000kIbbSAE&l=de-DE but I still encounter the same error.

 

What can I do to install SystemLink again successfully?

 

Thanks in advanced for your support!

 

 

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Sorry to hear you are having trouble. Some of these instructions will be the same as the document you followed already, but please try the following.

  • Before starting follow the procedures in Generating and Locating NI Package Manager Error Logs to enable MSI logs. If you still run into issues I will want to see the logs that were produced.
  • Verify that RabbitMQ and Erlang have been uninstalled through NI Package Manager
  • In your system settings access Apps and Features. You can 
    • Remove RabbitMQ Server 3.8.2
    • Remove Erlang OTP22 (10.6)
  • Open Registry Editor and delete the following registry key if it exists
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Ericsson\Erlang\ErlSrv\1.1\RabbitMQ
  • Delete the following directories on your system if they exist
    •  %programdata%\National Instruments\Skyline\SkylineConfigurations
    • %programdata%\National Instruments\Skyline\NoSqlDatabase
    • %programdata%\National Instruments\Skyline\Certificates\rabbitmq-server
  • Delete .erlang.cookie from your user dir if it exists

After cleaning everything up, perform the installation again. If the installation still fails please provide me with the MSI logs.

Message 2 of 6
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Thank you for your support!

I repeated the steps you suggested and noted the following:

 

All these files/entries didn't exist on my machine:

 

  • Registry Editor and delete the following registry key if it exists
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Ericsson\Erlang\ErlSrv\1.1\RabbitMQ
  • Delete the following directories on your system if they exist
    •  %programdata%\National Instruments\Skyline\SkylineConfigurations
    • %programdata%\National Instruments\Skyline\NoSqlDatabase
    • %programdata%\National Instruments\Skyline\Certificates\rabbitmq-server
  • Delete .erlang.cookie from your user dir if it exists

 

After cleaning up, i ran again in the same error. You find the generated logfiles attached.

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Is there an MSI log specific to the ni-skyline-rabbitmq-support installer? Could you attach that log file?

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Hi Max,

 

I hope one of the attached files is the right one.

In the Error_logs.png you can see all the created logfiles, which were saved to C:\Users\<Windows Username>\AppData\Local\National Instruments\NI Package Manager\Logs\WinInstMSI

 

Thanks again for your help!

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Solution
Accepted by topic author MaT_305

Finally I managed to solve the installation problem by installing Erlang and RabbitMQ manually. Therefore, I executed the following steps:

 

  1. follow the steps, which are described here (NI_Article), until step 5:
  2. Deleting the following folders, if existant:
    • C:\Program Files\RabbitMQ Server
    • C:\Program Files\erl-XX.X (version-number)
    • C:\ProgramData\National Instruments\Skyline\RabbitMQ
    • C:\ProgramData\RabbitMQ

  3. Do step 6 in the article (NI_Article) and restart PC
  4. installing Erlang & RabbitMQ manually (note you first have to install Erlang) 
  5. Restart PC
  6. Start Installation of SystemLink (SystemLink_Download)

 

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