Real-Time Measurement and Control

cancel
Showing results for 
Search instead for 
Did you mean: 

cRIO MAX connection issue with Win10 Recent update 9-2019

We've recently had 4 of our Win10 systems running LV Real-time unable to connect in any way to cRIO's. They cannot discover a new chassis, or connect to a known configured chassis.

After many hours of unsuccessful debugging we discovered the following:

 

We discovered that the 'RIO Service Settings' in MAX were stopped and further, set to 'Manual' Start-up. 

 

This could have happened during a Win10 update or a NI Update.

 

What makes this a problem is the 'Remote Systems' Troubleshooting Discovery utility crashes with a generic error code, and is not coded to detect that the RIO Services are not running...

 

What we did to repair:

1. Turn OFF windows Firewall, including the '3rd' Domain firewall. [Do this for the first repair attempt]

2. Run MAX as 'Admin' under Win10 [Right-click on the MAX icon and select 'Run as Admin'

3. From the MAX 'My System' pane; Set the 'RIO Services' as follows.9-2019 cRIO Services Stopped in MAX.png

 

Once this was done, we were able to successfully connect to cRIO chassis.

 

Regards [With a few hairs left in my head]

Jack Hamilton

 

 

Message 1 of 2
(142 Views)

Thanks for posting this! Hopefully it comes up useful for someone in the future facing the same problem!

Connor W.
Applications Engineering
National Instruments
0 Kudos
Message 2 of 2
(60 Views)