In this case I have suggestions that can help solving this issue.
1. If you have another cRIO, try to raplicate these actions on that cRIO to see what's happening. If the second one working normally, then the problem comes from first hardwareotherwise from software. If the problem comes from hardware, then try to format your hardware by following this article.
2. Reset hardware for troubleshooting from the beginning and try to connect hardware with USB direct your PC and check if it is working as expected or not, follow this article.
Best way to thank is giving Kudos/Marking as a solution