cRIO modules don't show up in MAX, so this is normal. Once you create a project in LabVIEW and add your cRIO backplane as a target to your cRIO controller, you will be able to add new C Series modules and they will be discovered. As far as not seeing the cRIO controller in MAX, are you sure? How can you see the cRIO backplane unless it is listed underneath your cRIO controller?
Doug M Applications Engineer National Instruments For those unfamiliar with NBC's The Office, my icon is NOT a picture of me