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Can't find cRIO-9023 in MAX

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1.  Installing a new cRIO system with cRIO-9023 and 3 remote racks.  Two

touch panels TPC-2512 & TPC-2106T.  Using laptop with Win Vista Enterprise

Service Pack 1 and LabVIEW 2010 as programming station.

2. Can not view the cRIO-9023 in Measurement & Automation Explorer Version

4.7.0f4.

   a. Can see my two compact fieldpoint systems that are on the same

network in MAX with my Win Vista laptop.  So it does not appear to be a "firewall"

problem.

   b. Can see the cRIO-9023 and load software using an old laptop running

Win XP and LabVIEW 8.6.1 using Measurement & Automation Explorer Version

4.5.0f0. So the controller is functioning but I still can not see it with the Win

Vista laptop even with the system configured.

   c. Can ping the cRIO-9023 using windows command prompt and get a

response. So the cRIO-9023 is connected to the network and my Win Vista laptop can

reach it.

   d. Reformatted the cRIO-9023 using the Win XP laptop but behavior is

still the same as a,b,& c above.

3.  This looks like a software problem with LabVIEW 2010 and Measurement &

Automation Explorer.  I have run the software updater utility and my

software is up to date according to it.

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JNC3:

 

What is the priority order on your network interfaces? It may be possible that MAX is searching the wireless network interface if it's set as the primary in Windows.

 

To check, open the Network and Sharing Center, and click the link on the left pane entitled "Change adapter settings." (it might be different in Vista; I'm doing this in Windows 7)

Once you click that link, it should take you to the network connections list. I'm guessing it will display the local area connection and the wireless network connection.

We'll need to get at the file menu, which is hidden by default. Tap the Alt key to display the menu bar, and go to "Advanced --> Advanced Settings."

You should be presented with a screen like this one:

 

advanced network settings.png

 

Make sure that the network interface that your RIO is connected to is on the top of the list. You can use the buttons to the right to reorder the interfaces.

 

There are some other troubleshooting steps outlined in this KB and this DevZone.

 

Hope that helps!

Caleb Harris

National Instruments | Mechanical Engineer | http://www.ni.com/support
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Caleb,
Thanks for your help but that was not it - see below:
Brandon,

That worked!  The choices from the Remote Systems were "Fieldpoint Ethernet", "Remote Device (not on the local subnet)", and "Remote VISA System".  Since there was no choice for cRIO, I selected "Remote Device", entered the IP address, clicked Finish, and the cRIO-9023 showed up after a few seconds.  No problem since then - got the system setup and can see all my I/O.  We can call this problem solved.

Thanks,

-----Original Message-----
Lets try to add it manually.  To do this you will put the cRIO into safe
mode, and then when it is in safe mode right click on Remote Systems and
select create new.  You will be able to add it via the IP address.

To answer your question about the cFP, they show up the same way that the
cRIO does in MAX.  Let me know how this works for you.


Regards

Brandon Treece
Applications Engineer
National Instruments
http://www.ni.com/support

------------------------------------------------------------------------------

Brandon,

Not sure how much detail you need so let me know if you need more info:

1)  Could you please clarify what you mean when you say you are installing

a new cRIO system and 3 remote racks?

ANSWER:  The hardware has been mounted and powered up.

1. cRIO-9023 mounted on a cRIO-9114 Chassis.

2. Three cRIO-9144 Chassis connected to the cRIO-9023 via EtherCat.
2)  How is the cRIO that you are trying to connect to connected to your

Windows Vista laptop ie network, crossover cable etc.?

ANSWER: Ethernet Network via Linksys router WRT54GL.

3)  If you are using a network, is the computer and the cRIO on the same

subnet?

ANSWER: Yes, using the generic 255.255.255.0.  The two Compact Fieldpoint
systems we have are on the same network/subnet and I can see them - is cRIO
different from them somehow?

4)  If you are using a network, how is the computer connected to the

network (wireless, wired)?

ANSWER:  Both.  Tried wireless and wired both give same result.

5)  I know that you said that you didn't think that it was a firewall

issue, but please try and disabling your firewall and see if that works for

you.

ANSWER:  I have a limited ability to disable some of these programs (McAfee
VirusScan Enterprise ver. 8.7i) since this is a PC with a standard
corporate image. I can only temporarily disable some of the features.
Windows firewall shows that it is disabled.  I'll disable what I can and
try again in case I missed something the first time around.  May have to
get Corporate IT involved to truly disable everything which could take
awhile.

Is there some difference between Compact Fieldpoint controllers and cRIO
controllers that they would not behave the same way on the network?
-----Original Message-----

Thank you for all of the information about the troubleshooting steps that

you have already gone through.  I have a few different questions for you.

1)  Could you please clarify what you mean when you say you are installing

a new cRIO system and 3 remote racks?

2)  How is the cRIO that you are trying to connect to connected to your

Windows Vista laptop ie network, crossover cable etc.?

3)  If you are using a network, is the computer and the cRIO on the same

subnet?

4)  If you are using a network, how is the computer connected to the

network (wireless, wired)?

5)  I know that you said that you didn't think that it was a firewall

issue, but please try and disabling your firewall and see if that works for

you.

If you could fill me in on this information that would be great.  This will

help narrow down the issue, and get you on your way.  Have a great day!

Regards

Brandon Treece

Applications Engineer

National Instruments

http://www.ni.com/support

------------------------------------------------------------------------------


Problem Description :

1.  Installing a new cRIO system with cRIO-9023 and 3 remote racks.  Two

touch panels TPC-2512 & TPC-2106T.  Using laptop with Win Vista Enterprise

Service Pak 1 and LabVIEW 2010 as programming station.

2. Can not view the cRIO-9023 in Measurement & Automation Explorer Version

4.7.0f4.

a. Can see my two compact filedpoint systems that are on the same

network in MAX with my Win Vista laptop.  So it does not appear to be a

"firewall" problem.

b. Can see the cRIO-9023 and load software using an old laptop running

Win XP and LabVIEW 8.6.1 using Measurement & Automation Explorer Version

4.5.0f0.  So the controller is functioning but I still can not see it with

the Win Vista laptop even with the system configured.

c. Can ping the cRIO-9023 using windows command prompt and get a

response.  So the cRIO-9023 is connected to the network and my Win Vista

laptop can reach it.

d. Reformated the cRIO-9023 using the Win XP laptop but behavior is

still the same as a,b,& c above.

3.  This looks like a software problem with LabVIEW 2010 and Measurement &

Automation Exporer.  I have run the software updater utility and my

software is up to date according to it.

NI Software :

LabVIEW  version 2010

NI Hardware :

RIO (cRIO, R Series, FlexRIO, sbRIO) device CRIO-9023

Driver Version :

?????????

OS :

Windows Vista

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Thanks Caleb,

changing the order of the adapters worked for me! (Windows 7) I had three adapters listed Virtual Wireless(?) , Wireless and LAN. Once I'd demoted the "Virtual wireless" everything worked OK.

Al

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