Without reading every detail of this post it sounds like you need to reformat the cRIO controller and then install the software. First, disconnect the cRIO from your computer and then delete it from MAX by right clicking on it and selecting delete. This will cause MAX to find it again when you reconnect. Exit out of MAX so that it clears all of its reference memory. Now connect to the cRIO with a cross-over cable to your computer, launch MAX and you should see it in MAX like you mentioned in a previous post. MAX should automatically detect it. Once you can see it in MAX, put the dip switch for SafeMode to ON and press the reset button to reboot the controller in SafeMode. In MAX, right click on the cRIO and select "Format Disk". This only take a minut or two. Then, click on the button to add software to the controller and select one of the software options. I recommend the full software set. Once software is installed, switch it out of safe mode and reboot the controller. It should then show-up in MAX. If it does not auto-detect when you do this, try putting the reset IP dipswitch to ON and resetting the controller. It should give you all zero's for your IP address and it should show up in MAX. Put in a valid IP address (if your connected to your computer directly just put an IP address that is different from your computers address). Then, turn the IP Reset dip switch back off and reset the controller. When it reboots you should see it with the new IP in MAX and you can proceed to boot it in safe mode and format the disk and reload the software. Sorry you've had so much trouble getting started, if this is not clear please reply back and we'll do our bet to keep helping you. Also, if you have support service with NI you might want to just call in and talk with an Applications Engineer directly. Thanks and have a great day.