couldn't detect PXIe 1085 via PCIe-8381

[Al-Zahrani]

Hi,

we have PXIe-1085 with PXIe-8381 connected to PCIe-8381 (inserted in PC motherboard PCIe slot x16) via MXI Express x8 Cable. for the software I have LabVIEW 2016 (32bit), NI MAX and we try with Windows 10 x64, Windows 7 x64 and Windows 7 x32. the PXI Driver is V17.  BIOS compatibility software

we followed  the NI PXIe-1085 Series User Manual and http://www.ni.com/pdf/manuals/373681a.pdf

according to the manual our setup procedure was:

1. Shut down and disconnect power cable of PC and PXI

2. Connect PCIe-8381 to an X8 slot or higher . x16 slot was used in our case

3. Connect PXIe-8381 to PXIe-1085 slot no.1

4. Connect PCIe-8381 to PXIe-8381 with the MXI X8 cable

5- Connect Power

6. Run PC. PXIe-1085 was run eventually.

after that we couldn't detect the PXIe-1085 in MAX

after that we do this steps

First, PCIe-1085 run before power on PC then we power on the PC.

also wasn't help us and we couldn't see the PXIe-1085 in MAX.

all that steps was made with different operating system

1. Windows 10 x64

2. Windows 7  x64

3. Windows 7  x32

we also installed BIOS compatibility software, it didn't help us too much.

Is there any suggestion or solution for this problem?

[crossrulz]

PXI is based on PCI.  And PC devices must be detected at bootup.  Therefore, the PXIe chassis must be connected and turned on before the computer is turned on.