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PXI chassis, Controller and PXI modules not detecting in NI MAX

PC configuration:

Chassis: NI PXIe-1071

Controller: NI PXIe-8821

 

In NI Max, PXI chassis and Controller are not showing under Devices and Interfaces. I have reinstalled OS, installed Peripheral drivers, NI device drivers and NI PXI system configuration. Still it is not detecting. suggest your ideas.

 

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What OS does the 8821 have installed?

 

If it's a Real Time OS (like Phar Lap or LinuxRT), it'll be under Remote Systems. If it doesn't show up automatically there, run through the troubleshooting steps listed here: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000P70YSAS&l=en-US

 

If the OS is Windows, can you send in a MAX Tech Report so I can see the state of the system?

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I have attached the NI Max report.

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Hello,

 

Additional questions from my side.

At what point they stopped to show up on MAX?

What have been done before indecent?

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It was working fine previously. ATE was in customer place without use for 6 months due to corona lockdown. After lockdown, intermittently NI addon modules are not detecting. Now it is not at all detecting Addon modules as well as PXI chassis in NI Max.

 

Is there any other driver which needs to be installed?

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Have you tried this? https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000P8awSAC&l=en-US

 

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Yes, tried but same

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Hi I have the same problem(8821+1071) after client installs the gho of 8135. Have you solved this problem yet?

If so, is it convenient to disclose the method? Thank you very much

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Did you followed below instructions when reinstalling OS?

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000000YHpFCAW&l=en-US

 

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