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NIMAX SysapiDiscovery plugin exception

I was trying to update our system from Labview 2013 to 2015. I installed Labview 2015 and NISE first. The system was still working fine after those. However, after installing HSDIO driver, NIMAX suddenly couldn’t recognize the devices. After I boot up, it says that  it’s finding new PCI devices etc, and then goes to a window that asks for the driver locations. So I restored the system back to before the new installations. After the restore and opening NIMAX, I get an error when I click the Devices and Interfaces. This is what the log summary about it says:

 

Process: NIMax.exe

OS: Windows XP Professional Service Pack 3 (5.01.2600)

2016-11-01 23:10:56.309 Caught exception!

Minidump filename: 52e42330-8202-41ce-a3e7-277a3410efce.dmp

Exception context: Function=CmxExecutionThreadPool::DoWorkNonUI Plugin=mxcat:SysapiDiscovery

2016-11-01 23:10:56.495 Caught exception!

Minidump filename: 70ff574e-0d16-43c7-bec7-d3a560e2c997.dmp

Exception context: Function=CmxExecutionThreadPool::DoWorkNonUI Plugin=mxcat:SysapiDiscovery

2016-11-01 23:10:56.510 Caught exception!

Minidump filename: ecb0e33e-4d90-436a-bbb7-1aaad8efe453.dmp

Exception context: Function=CmxExecutionThreadPool::DoWorkNonUI Plugin=mxcat:SysapiDiscovery

2016-11-01 23:10:56.510 Caught exception!

Minidump filename: 9d7bf080-1188-4ee0-885c-684eb5eface0.dmp

Exception context: Function=CmxExecutionThreadPool::DoWorkNonUI Plugin=mxcat:SysapiDiscovery

2016-11-01 23:10:56.928 Caught exception!

Minidump filename: 1ec78198-d9b1-4f76-8408-ca0b6c31929b.dmp

Exception context: Function=CmxExecutionThreadPool::DoWorkNonUI Plugin=mxcat:SysapiDiscovery

 

I tried to reinstall the drivers, but it didn’t work. I also tried to repair NIMAX, but still no change. Please help me figure this out quickly.

 

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What PCI do you have?  What version of HSDIO were you trying to install?  What version of NI MAX do you have?

 

Thanks,

Jonathan R.
Applications Engineer
National Instruments
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All our drivers were 2014 vesion (HSDIO, DCPower, NI-switch, DMM, NIMAX). I upgraded to Labview 2015 and was installing the drivers individually.I started with NI-Switch 15 and then HSDIO 15.

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Can you send screenshots of what you're seeing in Windows Device Manager and NI MAX?  Also, what PCI hardware (model number) do you have?

Jonathan R.
Applications Engineer
National Instruments
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I attached the image of the Device Manager. I am using PCIe/PXIe 8381
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Please take a look at this knowledgebase and see if one of these steps help mitigate the issue:

 

http://digital.ni.com/public.nsf/allkb/B9107A7F281F9B408625720B0078E5A8

 

Thanks,

Jonathan R.
Applications Engineer
National Instruments
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