NI PXI 5411 module does not show up in device manager with PXI 8106 on XP Pro SP3 32-bit

[owsglfjeslnfesfes]

Hello everyone,

My module NI PXI 5411 signal generator does not show up in NI MAX and in Device Manager. The Lock led is always unlit and the Access led is lit in either orange or green in function of the slot I put it in (3 = green, all others = orange). I use a NI PXI 8106 controller.

Tried to install the NI FGEN 15.0 but since the device does not show up in device manager I can't do much. Even tried to plug it in while the PXI chassis was powered and XP Pro SP3 32-bit was running but no new hardware was found.

Are there things to try in the PXI Bios settings or things to measure on the PXI module to know if the module is working or not ?

Thanks in advance !

[VA.KI]

Hello,

First of all, it is important to note that the PXI platform is not hotswitchable. Taking out or putting in the modules while the chassis is running might damage the hardware.

Regarding the issue, I wonder how or after what it showed up?

The best way is to open a service request and have diagnostics, maybe hardware needs repair.

[owsglfjeslnfesfes]

Hello,

Thanks for your answer, but I suppose this service would cost me money ? Can we get a diagnostic for free and then decide to repair it or not according to the price ?

Thanks in advance !

[santo_13]

I think even the diagnostics is going to cost you money, you have to send this to NI by raising an RMA request.

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000000x20QCAQ&l=en-US

https://www.ni.com/en-us/shop/services/hardware/repair-replacement-services/hardware-repair-policies...

[VA.KI]

Hello All,

Santo 13 is right.

Additionally, the diagnostics are free.