DC power error 225130 with 4112 and 1073 chassis; PC/sw related issue

[cliffordj12345]

Hello,

We set up many PXI systems for production use but first time we are using the 4112 power supply. We have the following error message while trying the soft panel for a 4112(screen shot below). The issue seems related to a specific PC as there is no problems with this hardware on another PC. the 4112 is being added to an existing system so changing the PC is not an option at this time.

Both PC's have same version Win 7 OS from the same vendor, but may have different chipset or BIOS version.

Both PC's have same mxi card, same MAX and DC power versions(18 and 18.1)

PXI-1073

Tried swapping slot, swapping another 1073 chassis, tried isolating the 4112 by removing other cards.

Tried reinstalling NI power

I have already read the article regarding this same issue on the forum.

Again, this exact hardware works fine on another Win 7 PC.

Thanks for reading.

[Captain_K]

Because this issue seems isolated to a specific computer, check to see if there are any BIOS updates available for it. This seemed to work for another user here:

https://forums.ni.com/t5/PXI/NI-DCPower-17-Error-225130-Windows-10/m-p/3719059#M17611

[cliffordj]

Thanks for the reply. Yes it does appear to be related to specific PC's. The only clues I have is that our "older" PC's work with the 1073 and the 4112 just fine. The new PC's do not have BIOS updates available at this time, so we cannot try that.  We decided to go a different route for power. If we ever find a solution for this we will post.