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Brand new PXIe-2746 failed self test

Hello,

 

My brand new PXIe-2746 switch fails the self-test in MAX and returns the following error:

 

The self test failed.
Error description not found

Error reported by the instrument driver: -240039

 

I'm on Windows 10, PXIe-1082 chassis, and I'm using the latest versions of the NI PXI Platform Services, as well as NI-SWITCH.

 

Does anyone know what the error is due to? I can open the Soft Front Panel and switch all the relays - I can hear all of them click which seems to indicate that the board is working properly. I have not yet ordered the required MCX cables so I cannot test the board myself as of now.

 

Thanks,

Michael

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Additional information: I controlled the relays using the NI-SWITCH Soft Front Panel (Schematic tab) and tested the conductivity with a voltmeter. Everything works as expected, so I am not sure why the self-test fails.

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Does the PXIe-2746 return the same error in every slot of the chassis? 

Could you attach an image of the chassis on NI MAX?

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Hi Michael,

 

It would be great if you sent a screenshot of the self-test so we can check it!

 

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Hi capuy26,

 

I have uploaded a screenshot of the failed self-test.

 

Thanks!

Michael

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Hi KRojas,

 

I haven't tried all slots, but I've tried in a hybrid as well as PXIe slot, and the results were the same.

I have attached a screenshot of the PXI chassis slot details in MAX.

 

Thanks,

Michael

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Hello and happy new year everyone!

 

I have a new element: I ran NI Switch Health Center and got the following error message: no supported NI resources were detected. I checked the help file which indicates that the PXIe-2746 should be supported though.

 

It looks like this is a driver problem, but since I've already removed and reinstalled the NI SWITCH drivers, I'm not sure what to try.

Any suggestion is highly appreciated!

 

Best regards,

Michael

NI-switch.png

 

 

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Hey Michael, are you sure that it is compatible?

 

I found this online, it may help!

 

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000004A8rSAE&l=en-US

 

 

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