Hi,
I am using sb9636, initially i also experienced same issues.
you have to update RT Runtime engine version of your board.
suppose if you are using labview 2016, same RT you have to update in SBrio board, you can to update using NI Max,
you may have to select additional installers if you want to use them, like for RS232 communication, Visa drivers etc.
Regards
A Anil
CLA