08-11-2011 11:36 PM
08-12-2011 01:01 AM
Hi Jeff2Lee,
Could you let us know which version of VideoMaster you are using please?
Nick
08-12-2011 01:15 AM
Ther videomaster version is 1.4.8.according to our customer spec is +- 2 degree.
but we found videomaster showd -359 degree, it's big problem for us. it should be +1 degree right ?
Thanks for your answer.
08-12-2011 01:45 AM
Hi Jeff2Lee,
OK so that is quite an old version of VideoMaster and I believe that there might have been an issue in the earlier versions with just this problem. You are right that this should read +1 degree. I would recommend that you contact your local NI office and ask about updating your version to the latest version. I have made this measurement with later versions than this and have not seen this issue.
Hope this helps,
Nick
08-12-2011 04:10 AM
Dear Nick,
Thanks for your help! I will call NI people for solve this issue.
08-25-2011 09:46 PM
Dear Nick ,
What's version videomaster recommand for fix -359 degree issue ?
Cause we cann't get correct information from local NI .
Thanks for your help!
08-30-2011 10:57 AM
Hi Jeff2 Lee,
You would need to update to the latest version which would be V3.1. I think the issue was fixed in either V3.0.1 or V3.0.2. There may also be a cost involved in this update but you would need to check with your local NI guys.
Regards,
Nick