Nigel™ AI Advisor - Login not working

[Oli_Wachno]

I get this 404 also, nevertheless Nigel is reachable and communicates on my PC

[Anand_Jain]

Couple of updates:

There is a new patch for Nigel that was released last week and can be installed via NI Package Manager. See How to Update the Nigel AI Assistant for Log In Issues - NI for more details. 

The url that Nigel needs to access is tnm.emerson.com/nigel/login. I missed the last part in my previous post. 

As a reminder you need to have an active SSP attached to your ni.com account to use Nigel. 

Regards, 

Anand Jain

NI

[ghansen]

Our URL blocker typically blocks whole domains. What would be the repercussions of blocking all tnm.emerson.com? Are there other services either present or planned that use this domain?

[coleby]

Hello,

thank you for your help working out this issue.

I ran into a similar problem. With the updated version of Nigel I am still not able to use it. I do have access to the login link you shared. When I open it it shows "Login succeeded". So I don't believe that is the issue.

I also tried to get the SSL to work. I found a certificate file through a query as you ca see below.

When I submit with "OK" and try to use Nigel it does not show results because the SSL-connection could not be established.

How do I make sure the SSL connection is working?

Thank you very much!

Kind regards

Helene Coleby

[Abdou_1]

Dear all

I cannot login to Nigel chat AI.

I just got "login succeeded" message without logging in really.

Please see the attached screenshot.

Thank you in advance.

[Oli_Wachno]

Today, I tried to login from TestStand.... at first login doesn't seem to react at all, after some time an unrendered version of NI.com is shown in the window