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04-02-2019 04:48 AM
Hi,
So I have a number of machines that had Multisim Blue installed, that are now unlicensed.
I see this document in the knowledgebase, but following the directions doesn't work at all.
https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000PAlhSAG&l=en-IE
Can Multisim Blue not be used at all any more, or is there some other issue at play?
Thanks.
04-03-2019 05:36 AM - edited 04-03-2019 05:38 AM
Hey Chris,
Thanks for your post!
I have a few questions:
1. Did you see the getting started link at the bottom of that article?
https://www.mouser.com/multisimblue/support/support/getting-started
2. Please may I ask which steps don't work?
3. Do you get any error messages?
4. I would recommend contacting NISupport and asking for Operations, as they may have further details.
Kind regards,
YD
04-04-2019 03:34 AM
Hi Yusuf,
Thanks for responding.
I get the exact same error licensing error described in the linked troubleshooting article: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000PAlhSAG&l=en-IE
So do you think I should still be able to use Multisim Blue, even after Mouser and NI have parted ways?
04-04-2019 04:02 AM
Hi Chris,
I haven't found anything on this yet. Have you had a chance to contact Mouser?
thanks,
Yusuf
What do you need our team of experts to assist you with?
Thanks!
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