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USB-4431 connected to a USB 3.0 Port.

I have been working with a USB-4431 on a USB 2.0 port without problems.  I moved to a new Laptop that has USB 3.1 and it says USB Device not recognized.  The USB-4431 is P/N 198755A-01L, SN 14CE6EF.  

 

I Have read: http://forums.ni.com/t5/Multifunction-DAQ/NI-cdaq-9174-not-recognized-DAQmx-9-8/m-p/2796750/highligh... but changing machines isn't the best solution.  The USB ports appear to be Intel.  I am currently running in Windows 7.0.

The ports work fine with my USB stick and USB hard drive which are both 2.0.

 

Any help would be appreciated.

 

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Hi Mark5000,

 

Thanks for posting in our discussion forums. The 4431 was designed for USB 2.0 communications. It is not guaranteed to work with USB 3.0 or 3.1 ports, but may be possible if the USB Host controller driver is updated. Please refer to this article for suggestions: (http://digital.ni.com/public.nsf/allkb/49A8EC95510360F586257B09005B7AB1?OpenDocument). I know it talks specifically about USB DAQ devices, but the steps to try are still applicable in this situation.  Again, unfortunately we cannot guarantee compatibility, but it is worth looking into to see if it works for your laptop. Thanks for choosing NI, and have a Happy New Year!

Best Regards,

Roel F.
Applications Engineer
National Instruments
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The last link I posted was broken. Here is the correct one: http://digital.ni.com/public.nsf/allkb/49A8EC95510360F586257B09005B7AB1?OpenDocument

Best Regards,

Roel F.
Applications Engineer
National Instruments
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Thank you.  I already tried that.  I meant to post that link.  Is there plans to upgrade to 3.0?

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Mark5000,

 

I have no knowledge about our current R&D status for USB 3.0 support. Information about USB 3.0 support for specific devices will be released as it is made available, if it does become a feature. I cannot say that this will happen for your device, or which devices will support it in the future. But we appreciate your support and interest; thanks for choosing NI!

Best Regards,

Roel F.
Applications Engineer
National Instruments
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Any chance of it working if you plug it into a USB 2.0 hub that is connect to your USB 3.0 port? Just a thought.

 

-AK2DM

 

~~~~~~~~~~~~~~~~~~~~~~~~~~
"It’s the questions that drive us.”
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Message 6 of 13
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Good idea.  I ended up purchasing a different computer that has both 3.0 and 2.0 USB ports.

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I received a new laptop with USB 2.0 and 3.0 ports.  It still gives the same error.  There has got to be something else that is causing this problem.  Any ideas?

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Is there a specific error you see in MAX, and are you able to see the device as a USB device in Windows Device Manager?

Best Regards,

Roel F.
Applications Engineer
National Instruments
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I have attached the troubleshooting steps I went through to  narrow down the problem.  I have connected numerous other non-NI devices to the laptop withough trouble.  It appears to be just the NI device.  I have attached the MAX troubleshooting report to further assist.

Download All
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