I just got the very same problem. In the same computer running Lookout 5.1 I have several applications with Hypertrends. All of the trends display the trend cursor pop screen, but there is one that doesn't.
I have checked your suggestions and even more,. There is no way I can display the trend cursor.
If anyone has more suggestions, please let me know.
We recently experienced a similar behavior when moving a 6.1 installation to a new computer. In our case If I remember correctly the cursor pop up window either was not visible or had no data (the hypertrends data was fine). I believe that we deleted the state file and that solved the problem. Of course we lost the state file data. I also rember a quirk in version 5.1 where the hypertrend controls would sometimes become invisible when an html report was triggered. The controls were still there and functioned but were just invisible. I believe this has been fixed in newer versions.
I had the time, the hyper trend was deleted, and re- created again, with all the connections as it was before. It is working just fine now, but I would like to know what made the first to hide the trend cursor.
Any other comment?
I know this is old, but still relevant. The operators are always losing the hyper trend cursor box, because it is the only panel that will move outside of the Lookout window, and with dual monitors someone will slide it to the other screen and it is very difficult to get back into normal view. Does any know a way to do a global position reset for the hyper trend cursor box, or keep it from being moved outside the Lookout window?