Lookout Citadel Losing Data

[Mike@Forshock]

One day we have data, the next it is gone.  No loss of quality signal.  Backups are made on daily basis have not fixed issue, as we cannot recover into the working database as we are not losing the quality, therefore it is present.

Attached screenshots using the ODBC report we created many years ago.  Works great on other machines.  Curiously, they print these regularly and have one day with all rows, then the next time they view the report, missing rows and they never come back.

Machine:

Windows XP SP3, Lookout 6.1 (50 IO)

[Ryan.S]

Can you archive some days worth of data to a new database and upload it to ftp://ftp.ni.com/incoming?

And also tell me the SQL statement you use.

[Mike@Forshock]

Ryan,

Will be back at clients next week and will get the data for you.

Mike

[Mike@Forshock]

Delays... Getting files as soon as possible

[Mike@Forshock]

Uploading to incoming FTP is being blocked?

~10MB zip file

[Ryan.S]

No. Try again.

[Mike@Forshock]

Database:  4SHK-020212.zip

Screenshots: 4SHK-020212-screenshots.zip

[Mike@Forshock]

Ryan, any news?  Client has been dealing with this for over a year now.  

Tried new hardware (hard drive, mobo, ram).  

Made new databases.

Created daily archives that cannot replace missing data even if in archive!

Thanks,

Mike

[Ryan.S]

Does the application use SQL statement to query the database? Does it use any function like MATH_XXX()?

Can you give me the lookout process? I want to know how you get the number that I see on the screenshot. We had a issue in SQL query when the MATH function is used.

[Mike@Forshock]

We use MATH_xxx alot.  We have not noticed this issue in other systems using the same process.

This is our SQL query:

"SELECT MATH_ETM(TO_DISCRETE("""&\..\$System.MachineName&"/Server/"&..\..\SaveFiles\PumpsList.B.txt.1&"/BC"")), MATH_starts(TO_DISCRETE("""&\..\$System.MachineName&"/Server/"&..\..\SaveFiles\PumpsList.B.txt.1&"/BC"")), MATH_stops(TO_DISCRETE("""&\..\$System.MachineName&"/Server/"&..\..\SaveFiles\PumpsList.B.txt.1&"/BC"")), MATH_ETM(TO_DISCRETE("""&\..\$System.MachineName&"/Server/"&..\..\SaveFiles\PumpsList.B.txt.1&"/BM"")), MATH_starts(TO_DISCRETE("""&\..\$System.MachineName&"/Server/"&..\..\SaveFiles\PumpsList.B.txt.1&"/BM"")), MATH_stops(TO_DISCRETE("""&\..\$System.MachineName&"/Server/"&..\..\SaveFiles\PumpsList.B.txt.1&"/BM"")), MATH_etm(TO_DISCRETE("""&\..\$System.MachineName&"/Server/"&..\..\SaveFiles\PumpsList.B.txt.1&"/BS"")), MATH_starts(TO_DISCRETE("""&\..\$System.MachineName&"/Server/"&..\..\SaveFiles\PumpsList.B.txt.1&"/BS"")), MATH_stops(TO_DISCRETE("""&\..\$System.MachineName&"/Server/"&..\..\SaveFiles\PumpsList.B.txt.1&"/BS"")) FROM IntData WHERE LocalTime BETWEEN '"&Year&"-"&Month&"-2' AND '"&if(Month=12,Year+1,Year)&"-"&if(Month=12,1,Month+1)&"-2' and IntInterval ='1'"