07-07-2010 11:33 AM
Nick
This has just happened to me
I have created the debug log file which I have tried to add to my reply but something prevents this from working
Do you have an alternative method for getting the log file to you ?
Tried the fix suggested by Mark it did not work
Will try a complete clean and re install tomorrow
Colin
07-07-2010 11:57 AM
Hey Colin -
You can put the log on our ftp site located at ftp://ftp.ni.com/incoming. Let me know the name of the file and I'll pull it down and take a look.
NickB
National Instruments
07-07-2010 12:17 PM
Hi Nick
Thanks for the quick reply FTP is even harder with out firewalls but i know a way
I have managed to up load the file the file name is colinr-CVIDebugLog.txt
anything you can find will be a help as a compleat removeal of all NI software and re install with take most of a day to complete and i am not looking forward to it. Any way as it is gone 6pm in the uk now this will have to wait untill tommorow.
Colin
07-07-2010 01:58 PM
Hey Colin -
The log doesn't tell us quite enough information to know why the crash is occuring. However, if you could send us the registry key that is responsible for storing all environment options, I think we could get a little closer. I know it's not the answer you were looking for, but we would really like to find out why more people are running into this issue - so if you could export the key HKEY_CURRENT_USER\Software\National Instruments\CVI\9.1 and put it on the ftp site or attach it here before you reinstall tomorrow, I would really appreciate it.
Thanks, and sorry for the inconvenience,
NickB
National Instruments
07-08-2010 06:50 AM
Nick
I have exported the regestary key as requested and put the file on the FTP site
file name colinr-CVI9_1 reg file.reg
Hope this helps
please can you keep us informed on what you find and any solution other than a complete re install.
Colin
07-08-2010 09:09 AM
Hey Colin,
I haven't nailed down the exact cause yet, but there appears to be some type of corruption in the windows sizes that we store in the registry. To make sure this is indeed the culprit, could you please try the following:
We'll continue to investigate how you got into this state with the information we are able to clean from your registry settings.
Let me know if this doesn't take care of it for you -
NickB
National Instruments
07-08-2010 10:16 AM
Hi Nick
Resetting the settings back the the default setting fixed the install and cvi 2009 started up with out issues
I reloaded all of the settings back in in stages and can confirm that when I tried to load the windows positions settings back cvi stopped loading.
All other settings imported with out any issue.
I have up loaded the exported settings file onto the ftp site in just incase this may help with your investigations.
Filename colinr-CVI2009 settings.xml
Thanks for all of your help on this
Colin
07-09-2010 08:22 AM - edited 07-09-2010 08:23 AM
After a little more investigation, the issue that has been reported in this thread is the result of bad logic concerning the restoration of window sizes when launching LabWindows/CVI. When CVI is closed with a small window height that falls within a particular range, this bad logic is exposed and LabWindows/CVI will no longer open.
This issue can be resolved by either following the steps listed above with the Import/Export Settings tool (you really only need to revert the "Window Positions" option), or by deleting the HKEY_CURRENT_USER\Software\National Instruments\CVI\9.1\WindowPositions registry key.
This issue has been reported with bug ID 239396.
NickB
National Instruments