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i resetup the software and hardware,but still fails

dear NI engineer:
my PC-LPM-16 card have some problems. in MAX test resource, the computer tells me "the device is not responding to the selected base address". after i e-mail to you, i resetup the woftware and hardware again in my computer and another computer too, but it still fails, what can i do now? please give me advice and i doubt if this piece of card have somep quality problems.
thank you very much.
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