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error -1073807190 but doesn't see solution on NI website

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we just bought the brand new Digital Oscilloscope Keysight InfiniiVision MSOX2012A.

I download the driver from NI site to use but it keeps come out the error code 1073807190 (Enclosed capture image). Even I just send simple query *IDN? til has the error? Please help

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@HARRY_D wrote:

I download the driver from NI site to use but it keeps come out the error code 1073807190 (Enclosed capture image).


Have you downloaded and installed the driver(s) from the InfiniiVision site?  There appear to be two drivers, one an IVI pre-requisite for the LabVIEW driver (currently at Version 2.1.1.0).

 

Have you opened MAX and seen if the Oscilloscope appears in Devices and Interfaces?  If so, can you open some Test Panels and communicate with the Oscilloscope?

 

Bob Schor

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Hi Bob,

Following step by step installing the driver(s) from the InfiniiVision site then installing LabVIEW driver.

Using NI MAX scan instrument It sees the GPIB address but doesn't recognize what's is it.

Capture included.

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Accepted by topic author HARRY_D

Hi Bob,

issue is found from GPIB-USB-HS (National Instrument). The communication is good after I change to another GPIB-USB-HS. I guess the unit is bad.

Any way thank for your walk through it hemps me find the real problem.

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