The first step is to verify that everything is working (balance, cable, computer). Use HyperTerminal to see if the PC receive something when the balance is sending data. You need to know the balance serial port settings (baud rate, number of data bits, parity...). This can be tricky if you have never used the low level commands of Sartorius balances ;). You could start using the default factory settings (although they may have been changed by a previous user)
Use HyperTerminal (the basic utility program shipped with every PC) and see if something is received when the balance Print button is pressed. If something is received, even garbage, you are very close to the solution since you just need to find the proper serial port settings :). If nothing is received, you'll have to find the origin of the problem. And that can be even more tricky than reading the balance settings !
- Check the cable : there are two types of cables according to the wiring of pins 2 and 3. Are you using the right cable ?
- Check the PC serial port : use another port and don't hesitate to try with another computer.
- Check the balance serial port (some years ago, I spent days trying to communicate with a series of damaged balances...). Use an oscilloscope to check the signal on the TxD pin.
Ask again if still in trouble
Chilly Charly (aka CC)