11-08-2012 04:45 AM
I experienced the identical problem
Acquisition Attribute => Advanced Ethernet => “Firewall Transversal” set to 'Enabled'
This solved the problem for me.
Robert Molenaar, Twente University, Netherlands
11-08-2012 10:55 AM
Very interesting, thanks. I had solved the problem by installing a PCI Ethernet port in my control computer so I didn't use the ethernet switch. That fixed things, but I should try your solution as well with the switch, in case I need to install more cameras.
Thanks!
FB
12-19-2013 07:22 AM
Hi.
I just started evaluating Basler acA2000 - 50gc GigE camera with latest NI VAS & VDM software under Win7x64. Camera for now is directly connected to the Ethernet port of my laptop. With Basler Pylon software everything works perfectly. Camera works in various modes with different frame sizes ( 500-9000 bytes).
In NI MAX it does not work. Camera is detected and configuration is restored, but after pressing "snapshot" i get error 0xBF69031, "The system did not receive the test packet from the camera..."
I've activated Jumbo Packets in the Intel Ethernet controller and experimented with many different frame sizes - still does not work.
Any ideas what can be wrong?
Thanks!
Adam
12-20-2013 11:03 AM
Hello Adam,
Because you are using a standard laptop Ethernet adapter, you may also need to reduce the packet size used for communication. Try setting the 'Packet Size' used by the camera to '1500' under the 'Acquisition Attributes' tab of the camera settings in NI MAX.
Let us know if this helps!
Best,
Andy C.
Applications Engineering
National Instruments
12-20-2013 11:22 AM
Andy's suggestion is what worked for me.
12-21-2013 06:33 AM
Hi.
As I wrote I tried all possible packet sizes and enabling/disabling jumbo packets, updating Ethernet adapter driver...
Issue is additionally tricky, because GenICam driver works in MAX and Vision Assistant - I am able to use camera, but configuration options are very limited. But when I try to use specific driver, I get error message.
Additionally - please remember that everything works fine with Basler Pylon software - all settings, all packet sizes...
Best regards,
Adam
12-26-2013 08:27 PM
Hi Adam,
If you've already reduced the packet size then this sounds like it could be a firewall issue. Do you know if all software and hardware firewalls have been disabled? Are you using a built-in Ethernet adapter or a separate card? I would perform all testing at packet sizes of 1500 or less just in case (I might even try reducing packet size to 1000). Have you enabled FireWall Traversal in the camera's configuration settings?
Can you verify that the Windows firewall is disabled?
Because you are able to use the camera via the GenICam interface in MAX and Vision Assistant, it could also be a driver conflict between GenICam and IMAQdx. Note that you cannot access the camera from both Pylon and NI MAX at the same time--each program will block access to the other, so make sure Pylon is closed before using MAX.
Let us know if this helps.
Best,
Andy C.
Applications Engineer
National Instruments
01-06-2014 04:10 AM
Hi Andy,
the problem is definetly in the conflict of GenICam and specific driver. How can I remove Basler GenICam camera from IMAQdx devices list?
Thanks,
Adam
01-06-2014 08:29 AM
Hello Adam,
I would first start by uninstalling the Basler Pylon software from the computer as this is the program linked to that GenICam entry.
Best regards,
Andy C.
Applications Engineer
National Instruments
06-28-2018 07:33 AM
Hi Andy,
We tried on different computers having the same ethernet card but different drivers (for the ethernet card).
Our jumbo frames are all enabled and set to 9MB. It all works with packet size of 1500 bytes but goes wrong on one computer with larger and not the other.
Do you think the driver of the network adapter could be the problem?
Thanking you in advance.
Cheers.