11-01-2012 05:04 PM
Under file -> preferences in Update Service 2.2.1 I changed my save directory to an E: drive. The installers fail to run after downloading all the updates. Works fine when I switch it back to C:, but since it is a SSD space is often limited and I'd like for this functionality to work.
Any suggestions?
11-02-2012 03:29 PM - edited 11-02-2012 03:30 PM
What kind of drive is it (E: )?
11-02-2012 03:30 PM
Just a normal hard drive in the computer.
11-02-2012 03:32 PM
the format is NTFS or FAT32?
11-02-2012 03:34 PM
NTFS
11-05-2012 09:49 AM
Hi Jordan,
I think a bit more information can help us get to the bottom of the problem:
11-06-2012 06:27 AM
@LaRisa wrote:
Hi Jordan,
I think a bit more information can help us get to the bottom of the problem:
- At what point does the failure occur? For example, can you select updates, do they download, and does the installer start running?
- yes. the installer runs, but gives an error saying it cannot find the files and prompts if to continue with the next installer
- If the installer does get built, can you change the preference to 'Save Only' and run the installer manually? Does it work then?
- once started it won't let me do anything but resume the session or start a new one
- Can you try running Update Service with logging and share the logfile with me? From the command line, run NIUpdateService.exe (usually located at Program Files\National Instruments\Shared\Update Service) -log pathtologfile.txt.
- I have since switched back to the C:\ drive and installed my updates, but here's your log file anyway.
- Does that drive have execute permissions?
- yes
- Do you have UAC enabled/disabled?
- disabled
11-06-2012 05:28 PM
What happen if you change the location in the same drive. Did you try that?
11-06-2012 05:40 PM
11-07-2012 09:42 AM
This log doesn't tell us anything unfortunately, since you already installed the updates using your other drive. If the problem does happen again with future updates, please run a log while Update Service is exhibiting the problem and post it again. We'll be glad to help get to the bottom of this then.