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Termotek P310 Chiller Control via RS232

Does anyone have any experience in trying to remotely control a Termotek P310 Chiller via RS232?

 

P300 (termotek.de)

 

I have contacted Termotek and they have sent me a bunch of information (attached). 

 

I made a LabVIEW VI that sends an inquiry to get the chiller temperature setpoint, but I have not had any luck in getting any kind of response back from the chiller.

 

Any help is greatly appreciated.

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