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Problem when use Line scan camera and NIMAX (A parameter "new packet timeout ")

the product uniform motion,i set Line scan camera 5000line to get a image, the product stop, the camera only scan 4000line, the NIMAX will set the 1000 line of pixels rest to 0, then get a abnormal image. i set the parameter "new packet timeout " to more, if the time(stop to move) is in the time "new packet timeout ", it will get right image. the problem is the parameter "new packet timeout " the max value is 10000ms, but the product stop time exceed 10000ms. how to solve ? the parameter "new packet timeout " is in NIMAX,ethernet attributes.
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