01-28-2010 01:28 PM
I have a Ophir USBI interface, trying to use it with Labview so that I can create a program to take a 30 sec energy measurement every 10 minutes. I can get it to link up with Starlab, can use the SwapINF utility. Cannot get the interface to respond the Labview .vi's. The initial InitCom.vi won't even work properly. I have tried all com ports on the computer nothing is working. Anyone have any ideas or better directions then what Ophir Supplies?
Thanks,
~Dan
01-29-2010 03:20 PM
Hi Dan,
Do you have a link to the software library for LabVIEW that we can check out? Is it available publicly?
01-29-2010 09:58 PM
Jeff,
The software is available here http://www.ophiropt.com/en/laser-measurement-instruments/laser-power-energy-meters/software/starlab If you download Starlab, the Labview .vi's are there; I have tried everything and as far as I am concerned its not the drivers for the USB interface, nor is it a connection problem with NI-Visa to the USB interface. Its teh .inf files that they have to translate from the Ophir USB interface to NI-VISA protocals. I have ripped apart their .inf files and I am able to get basic functions and see the device. Cannot get the device to respond to Send - Recieve commands on measurements. I have tried talking with Ophir service tech, filled out like 6 request forms to talk to their tech support, no response from them yet. I figure I should be fine come Monday or so. Thank you for looking into it.
~Dan
02-02-2010 12:14 PM
Dan-
My name is Scott and I'm looking into this while Jeff is out of the office. I'm going through the files to see if I can come across a solution. In the mean time, let me know if you ever get a hold of the tech support at Ophir and what they had to say. Thanks,
-Scott Wiest
Applications Engineering
02-02-2010 02:46 PM
Hi Scott,
I am able to get it to work fully now, was acomplished this task by updating the firmware on the USBI device. From what I can tell is that their .vi's are only good for the latest firmware of their interfaces, and for some reason the interface that I just bought less then a month ago didn't have a complete firmware file on it. So now it works the correct way. Sorry for the trouble. I just think that Ophir doesn't pay attention nor fully tests the software with their products or this was just a compelte fluke. My company has been having issues with Ophir products lately and their support so I don't know.
Thank you for looking into this for me,
~Dan
02-02-2010 04:17 PM
02-03-2010 10:12 PM
Scott,
The Ophir device is a USB interface that talks to Ophir's Pyro detector head, it comes with the detector and its own software, unfortunately I have to stick with the Ophir device. I wish I could switch to a NI device for this project, never had any trouble with the NI devices or support.
Thank you for your support!!
~Dan
09-30-2011 11:31 AM
The latest driver, Starlab version 2.20, is proving to be a bit flaky.
I can not get any support from Ophir. Very disappointing.
I, too, wish I had an NI product.