My online training is not entitled in my NI Account

[ersmt444]

Hello

My online training should be expired on 1 Feb 2017.But I do not know why it is expired today. I was doing preparation of CLAD and have not the matreial of CLAD right now.If anyone have i request please forward me on this email ersmt444@gmail.com I will be thankful to you.

[natasftw]

Your best bet is to call into NI Support on Tuesday morning.

Although, CLAD prep can easily be done by working through the practice exams posted without requiring the SSP.  If you can go through all of those and answer those questions correctly (even after initially getting them wrong) and understand your answers, you'll be fine.

[JÞB]

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@ersmt444 wrote:

Hello

My online training should be expired on 1 Feb 2017.But I do not know why it is expired today. I was doing preparation of CLAD and have not the matreial of CLAD right now.If anyone have i request please forward me on this email ersmt444@gmail.com I will be thankful to you.

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Hang tight!

A little birdie told me that some changes are being made to that area of NI.com just now.  They are likely several of elves hard at work unwrapping a Christmas Present for all of us.

[JÞB]

Silly Edit timer expired 

EDIT:

I cheched mine it is ok so we need to ask a few questions:

1. Is this through an SSP? if so does your MyNI profile show the correct serial number for your registered products?
2. Is this additional purchased training? Is your Access code correct?
3. Have you contacted onlinetraining@ni.com?

[ersmt444]

Hello Jeff·Þ·Bohrer

1.My NI profile is showing the correct serial number for registered products.And the same data in screenshot you uploaded here was mine with expiry date Feb 1,2017.But now as you can see in below image written as "You are not entitled to online training access".I am getting this message. 

2.This is my Student Edition Training and my access code is also correct.

3.I have sent an email regarding this issue on this email ID onlinetraining@ni.com

[JÞB]

Spoiler

http://www.ni.com/labviewse/compare/

Student edition does not offer access to self paced online training.

[ersmt444]

Sorry for the mistake,i mean to say 

NI Student Install Option¹

[JÞB]

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@ersmt444 wrote:

Sorry for the mistake,i mean to say 

NI Student Install Option¹

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Your access to on line training would be governed by the terms of the ASL.  Your institution may or may not have selected that benefit with the agreement.  Talk to the Site Administrator. Or, the training support team at NI about that.  It looks like your product key doesn't include it.  But, there may have been a mistake.  Unlikely but, possible.

[natasftw]

Is your NI account built using the edu email for your school?  It wouldn't surprise me if the system checked for that.

[JÞB]

OK, This subject has still been bothering me for not being able to find a more difitive answer.  So, I dug a bit deeper.  Not surprisingly I found a KB Article that starts:

"Problem: I am an educator, researcher or graduate student on an NI Academic Site License (ASL). When I log into the online training portal through the NI Online Training Log-In, I am not allowed to access the content. How can I gain access to self-paced online training content?"

The KB lists requirements for SPOT (Must be an  educator, researcher, or graduate student)  and instructions on what information you need from your Site Administrator.