11-13-2018 07:54 AM
Dear community,
I am trying to install Labview 2018 on a new Windows 10 PC, but the installer fails.
The download and unpacking goes fine, but when running "setup.exe", all I get is an error message from the Microsoft Visual C++ Runtime Library, saying "This application has requested the Runtime to terminate it in an unusual way".
See the attached screenshot for the full error message.
I have tried redownloading and -unpacking, but that didn't help.
Am I missing some prerequesite, or might some other installed program trip up the installer?
Since the PC is new, It only has Windows 10, some Dell preinstalled software and a few utillities (like Firefox and Notepad++) installed.
I downloaded Labview 2018 from http://www.ni.com/da-dk/shop/labview/download.html,
The PC runs Windows 10 1803, build 17134.376,
National Instruments have not yet responded to the service request I sent them last week.
Solved! Go to Solution.
11-14-2018 02:31 AM
Any third party antivirus?
Are there any ongoing other installs that are waiting for a reboot (e.g. windows updates, etc.)?
Just some random ideas ... Sorry.
11-14-2018 04:21 AM
Is the system fully updated?
Also you could try the web-base installer: http://www.ni.com/download/web-based-installer-labview-development-system-2018/7496/en/
11-14-2018 04:45 AM - edited 11-14-2018 04:52 AM
@altenbach wrote:
Any third party antivirus?
Are there any ongoing other installs that are waiting for a reboot (e.g. windows updates, etc.)?
Just some random ideas ... Sorry.
Those are good ideas, thanks!
There's only Windows Defender, and I've tried rebooting to no avail.
11-14-2018 04:50 AM - edited 11-14-2018 04:53 AM
@stockson wrote:
Is the system fully updated?
Also you could try the web-base installer: http://www.ni.com/download/web-based-installer-labview-development-system-2018/7496/en/
Hm, I thought Windows was up to date, but now some new updates have appeared.
Thank you for the link to the web-based installer. I got the same error from that.
I'll try again after updating Windows, and post then.
11-14-2018 05:02 AM
@MagnetM wrote:
I'll try again after updating Windows, and post then.
And now I've updated, and I still get the same error.
I think I might be missing a C++ runtime library or something?
11-26-2018 10:02 AM
Hello,
Please find the solutions to this issue and explanation of its origins in the following article:
https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000019YOnSAM&l=en-GB
Hopefully this helps to solve the problem.
Kind regards,
Ruta
11-26-2018 12:33 PM
@rmarcink wrote:
Hello,
Please find the solutions to this issue and explanation of its origins in the following article:
https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000019YOnSAM&l=en-GB
Hopefully this helps to solve the problem.
Kind regards,
Ruta
Thank you so much Ruta! For this post and for your help in troubleshooting and solving the problem.
11-27-2018 02:39 AM
No worries!
Kind regards,
Ruta
01-16-2019 11:22 AM
Unfortunately this did not work for me. I tried it with English (US), English (UK) and German (Germany). Had English (Germany) before. Windows 1809 is installed.