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LabVIEW subscription model for 2022

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@_Bryan wrote:

@AhmedEisawy wrote:

@_Bryan wrote:

@AhmedEisawy wrote:


There is no yearly multiplier, not sure how you interpreted my statements as such. Irrespective of how and when your SSP expired, you can renew and just 25% of the perpetual price, as if you're renewing on time.

For renewing SSP, please reach out to NI directly as not all distributors can handle renewals.


While 75% off the perpetual price seems like a great deal for the SSP.  One of my issues is with the massive 98% increase in the cost from my last SSP renewal.  I know inflation has made prices rise on everything in the last few years, but I can't think of anything else that has gone up 98%.

 

Someone at NI had to realize there would be pushback with that large of a price increase.  And I understand that you are now working on trying to fix that issue and it sounds good.  But with all these price adjustments and special pricing for only people who are on the forum just seem odd.  And then to add in that this is only a limited time offer and you should grab it quick before it goes away.  It seems like a false sense of urgency that all my training courses at work seem to warn me about on the internet.

 

 


To be clear, I'm not offering a 75% discount off of perpetual pricing. SSP as a yearly subscription, was always priced at 25% of the perpetual price. However, if you don't renew your SSP yearly subscription in time, there are added late fees that increases that 25% ratio.

 

What we're offering now is, waiving all late fees so irrespective of when your SSP yearly subscription lapsed, you can simply renew it at 25% of the perpetual price.

 

While we encourage everyone to renew their SSP yearly subscription to benefit from downloading the latest releases/capabilities and access training and technical support, but renewing the SSP is obviously optional. So there is no sense of urgency, this is just an optional promotion if anyone is interested.


I understand this is for the SSP and not a new perpetual license.  I think this is part of the disconnect.  For example in 2021 we purchased a SSP for $1,600.00.  The quote for the SSP you are now offering without any late fees is $3,209.17.  If that is not a 100% increase in my cost for the SSP what is it?

 

If the SSP is 25% of the perpetual license, that means the perpetual license had to increase 100%.  So the issue goes back to the perpetual license going up 100% in only a few years.  Other PLC and electronics I have only seen about a 10-15% increase.  Why did LabVIEW jump 100%?  

 

I may have been a little jumpy and came on strong about the sense of urgency.  But, since it is a limited time offer on the forums only and we have no idea of what the price will be after the offer ends, it does create some urgency.  I know that can be said about all "sales", but it has been a very bumpy ride lately with what is going on.

 

Trust me I like the SSP's and can usually convince management to renew them every year.  This year took some extra convincing that we had to act "quick" because we have no idea what the next price will be or the cost of the SSP next year.

 


I understand your point and agree that it seems like a 100% increase compared to 2021 prices, which was not in the best interest of our customers. I'll run this promotion for as long as it's needed, until we course correct our prices and packages. We have made mistakes in the last couple of years and we're in a course-correction year. Our goal is to regain your trust through actions, not just words.

Ahmed Eisawy | Director of Test Software Commercialization | +1 (503) 453-9178 | ni.com
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Message 1021 of 1,049
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@AhmedEisawy wrote:

@_Bryan wrote:

@AhmedEisawy wrote:

@_Bryan wrote:

@AhmedEisawy wrote:


There is no yearly multiplier, not sure how you interpreted my statements as such. Irrespective of how and when your SSP expired, you can renew and just 25% of the perpetual price, as if you're renewing on time.

For renewing SSP, please reach out to NI directly as not all distributors can handle renewals.


While 75% off the perpetual price seems like a great deal for the SSP.  One of my issues is with the massive 98% increase in the cost from my last SSP renewal.  I know inflation has made prices rise on everything in the last few years, but I can't think of anything else that has gone up 98%.

 

Someone at NI had to realize there would be pushback with that large of a price increase.  And I understand that you are now working on trying to fix that issue and it sounds good.  But with all these price adjustments and special pricing for only people who are on the forum just seem odd.  And then to add in that this is only a limited time offer and you should grab it quick before it goes away.  It seems like a false sense of urgency that all my training courses at work seem to warn me about on the internet.

 

 


To be clear, I'm not offering a 75% discount off of perpetual pricing. SSP as a yearly subscription, was always priced at 25% of the perpetual price. However, if you don't renew your SSP yearly subscription in time, there are added late fees that increases that 25% ratio.

 

What we're offering now is, waiving all late fees so irrespective of when your SSP yearly subscription lapsed, you can simply renew it at 25% of the perpetual price.

 

While we encourage everyone to renew their SSP yearly subscription to benefit from downloading the latest releases/capabilities and access training and technical support, but renewing the SSP is obviously optional. So there is no sense of urgency, this is just an optional promotion if anyone is interested.


I understand this is for the SSP and not a new perpetual license.  I think this is part of the disconnect.  For example in 2021 we purchased a SSP for $1,600.00.  The quote for the SSP you are now offering without any late fees is $3,209.17.  If that is not a 100% increase in my cost for the SSP what is it?

 

If the SSP is 25% of the perpetual license, that means the perpetual license had to increase 100%.  So the issue goes back to the perpetual license going up 100% in only a few years.  Other PLC and electronics I have only seen about a 10-15% increase.  Why did LabVIEW jump 100%?  

 

I may have been a little jumpy and came on strong about the sense of urgency.  But, since it is a limited time offer on the forums only and we have no idea of what the price will be after the offer ends, it does create some urgency.  I know that can be said about all "sales", but it has been a very bumpy ride lately with what is going on.

 

Trust me I like the SSP's and can usually convince management to renew them every year.  This year took some extra convincing that we had to act "quick" because we have no idea what the next price will be or the cost of the SSP next year.

 


I understand your point and agree that it seems like a 100% increase compared to 2021 prices, which was not in the best interest of our customers. I'll run this promotion for as long as it's needed, until we course correct our prices and packages. We have made mistakes in the last couple of years and we're in a course-correction year. Our goal is to regain your trust through actions, not just words.


I realize you have to dance around this issue more than I do and I would definitely not want your job at the moment.  Having to run damage control and fixing the current issues must be rough.

 

But saying it "seems like a 100% increase", really?  I will have to just leave that alone so I do not ruffle to many feathers around here.

 

I really do hope the course correction happens and everything ends up working out for everyone.  I have been working with NI/LabVIEW products for over 20 years and I would hate to see NI/LabVIEW not recover from this.

 

Thanks for responding and being active in the forums.

Message 1022 of 1,049
(1,423 Views)

Dear Mr Ahmed Eisawy,

 

is it possible to get only the SSP back for ~1600$  per year ? 

This would be great!

 

BR EWiebe

-------------------------------------------------------------------
Eugen Wiebe
Bernstein AG
CLAD - Certified LabView Associate Developer
Message 1023 of 1,049
(1,345 Views)

@AhmedEisawy  ha escrito:

@_Bryan wrote:

@AhmedEisawy wrote:

@_Bryan wrote:

@AhmedEisawy wrote:


There is no yearly multiplier, not sure how you interpreted my statements as such. Irrespective of how and when your SSP expired, you can renew and just 25% of the perpetual price, as if you're renewing on time.

For renewing SSP, please reach out to NI directly as not all distributors can handle renewals.


While 75% off the perpetual price seems like a great deal for the SSP.  One of my issues is with the massive 98% increase in the cost from my last SSP renewal.  I know inflation has made prices rise on everything in the last few years, but I can't think of anything else that has gone up 98%.

 

Someone at NI had to realize there would be pushback with that large of a price increase.  And I understand that you are now working on trying to fix that issue and it sounds good.  But with all these price adjustments and special pricing for only people who are on the forum just seem odd.  And then to add in that this is only a limited time offer and you should grab it quick before it goes away.  It seems like a false sense of urgency that all my training courses at work seem to warn me about on the internet.

 

 


To be clear, I'm not offering a 75% discount off of perpetual pricing. SSP as a yearly subscription, was always priced at 25% of the perpetual price. However, if you don't renew your SSP yearly subscription in time, there are added late fees that increases that 25% ratio.

 

What we're offering now is, waiving all late fees so irrespective of when your SSP yearly subscription lapsed, you can simply renew it at 25% of the perpetual price.

 

While we encourage everyone to renew their SSP yearly subscription to benefit from downloading the latest releases/capabilities and access training and technical support, but renewing the SSP is obviously optional. So there is no sense of urgency, this is just an optional promotion if anyone is interested.


I understand this is for the SSP and not a new perpetual license.  I think this is part of the disconnect.  For example in 2021 we purchased a SSP for $1,600.00.  The quote for the SSP you are now offering without any late fees is $3,209.17.  If that is not a 100% increase in my cost for the SSP what is it?

 

If the SSP is 25% of the perpetual license, that means the perpetual license had to increase 100%.  So the issue goes back to the perpetual license going up 100% in only a few years.  Other PLC and electronics I have only seen about a 10-15% increase.  Why did LabVIEW jump 100%?  

 

I may have been a little jumpy and came on strong about the sense of urgency.  But, since it is a limited time offer on the forums only and we have no idea of what the price will be after the offer ends, it does create some urgency.  I know that can be said about all "sales", but it has been a very bumpy ride lately with what is going on.

 

Trust me I like the SSP's and can usually convince management to renew them every year.  This year took some extra convincing that we had to act "quick" because we have no idea what the next price will be or the cost of the SSP next year.

 


I understand your point and agree that it seems like a 100% increase compared to 2021 prices, which was not in the best interest of our customers. I'll run this promotion for as long as it's needed, until we course correct our prices and packages. We have made mistakes in the last couple of years and we're in a course-correction year. Our goal is to regain your trust through actions, not just words.


Dear Ahmed,

¿How can I contact you for updating my 2017 license?

Message 1024 of 1,049
(1,336 Views)

Hello Ahmed,

 

I just found out about the return to the perpetual model and have made a request.  If I don't hear back, should I contact you to get this change in progress?

 

Thank you,

Ron

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Message 1025 of 1,049
(1,119 Views)

Hi Ahmed,

 

Do you have any estimate on the timeframe for the announcement on the finalized corrected pricing?

 

Best regards,

Victor

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Message 1026 of 1,049
(994 Views)

Hi

 

I fear for the future of the LVAddon concept for toolkits not free to use.

 

Introducing LVAddon was a brilliant idea when NI decided to go to subscription. But now the user forced reintroduction of perpetual makes a mess of the business model.

 

The idea was to get rid of the binding that drivers and toolkits had to match a limited range of LabVIEW versions. The four year back support thing.

 

LVAddon promises that once a driver or toolkit is released for a LabVIEW version then you don't have to install any newer version to use it with newer LabVIEW versions. Something we have hoped for in many years.

 

And that promise will be a delight for all the free drivers like DAQmx and many more.

 

But then NI also thought that they could use the concept for the non-free toolkits and modules, like Vision Development Module. As this module has had next to no new features added since 2019 then releasing a new version each year just to match the current LabVIEW version looks silly.

 

So, LVAddon and subscription seemed the ideal solution. NI did not have the embarrassment to release a new version with no new features anymore, yet subscription ensures they get the annual payment anyway. The older concept forced the yearly subscription to SSP, to continue to use the module with a new LabVIEW version.

 

NI needs to make money of course. So they cannot simply convert the LVAddon toolkit to SSP. Who will pay for SSP for a module they can use forever with new LabVIEW versions without having to pay a yearly fee to use. Of course, if NI added features to the module that made it worthy to upgrade then people would pay for SSP.

 

One solution for NI would be not to reintroduce a perpetual option for LVAddon toolkits, but keep them subscription only. But that would make the same mess for the use of the toolkits as for LabVIEW itself. How to open the code using a subscription expired toolkit. So a no-go for that.

 

What other options left. I see only one, two actually. Kill the LVAddon option for payed toolkits and revert them to the old concept binding them to a range of LabVIEW versions. Or release the toolkits in both license versions. Not simple.

 

Now LVAddon is largely undocumented, so maybe NI figures out a way to keep yearly revenues from SSP without making the toolkits subscription. Will be interesting to follow.

 

Regards

 

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Message 1027 of 1,049
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Subscriptions should be on updates (like the SSP), not the license itself. When you buy the software you buy it as it is and own that version forever. You should still get critical bugfixes the first x years, but not any new features or free support (after x years since last purchase). When AddOns can be used in future versions of LabVIEW as they are that also means that maintaining compatibility does not cost much for the developers either. We do this on our own software products; all major version changes require a purchase, anything in between is free. This means that our customers only need to pay if they actually find our new features worth the extra money (fair to the customer) or if they need extended support. We get the development funded in part by the upgrade cost and by keeping our customers happy enough to keep buying new systems and hardware from us. Would we buy RIO products e.g. from NI if we were not using and happy with LabVIEW? No.

Message 1028 of 1,049
(864 Views)

A very constructive suggestion that I hope NI also seriously considers.

 

It also would keep most customers happy!

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Message 1029 of 1,049
(857 Views)

@mysticfree wrote:

Hello Ahmed,

 

I just found out about the return to the perpetual model and have made a request.  If I don't hear back, should I contact you to get this change in progress?

 

Thank you,

Ron


Yes, Ron, please message me directly.

Ahmed Eisawy | Director of Test Software Commercialization | +1 (503) 453-9178 | ni.com
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Message 1030 of 1,049
(762 Views)