David,
Could you supply more information about you systems configuration, which example have you tried. What DAQ card are you connected to, have you configured MAX for the SC-2345 and the specific SCC-SG-04 module connected to that DAQ card (this is required so that the signal is conditioned correctly). Please be aware that this requires a Full Bridge strain gauge transducer (SG-04 excitation current is 60mA, sensor needs to be 350 ohm type).
It maybe simpler to contact the UK Support team.
Kind regards
Joe
(NI)