Hamamatsu C11440-22CU Binning problems

[Marv_92]

Hello everybody,

we use a Hamamatsu C11440-22CU in our setup and control it via labview. However, we are not able to do binning (which should be possible for 1x1, 2x2 and 4x4 according to the manual) using the labview library we downloaded from the manufacturers website. We included the "setparameter" function in between the "startcapture" and "waitnextframe". We chose the parameter to be binning and the value in to be 1,2 or 4 (which was the result of the possible input values according to the "getparameterlimits" function). However, the selection of any value different to 1 returns the error message of: "TMERR_BUSY - The device is busy at C:..." Do you have a solution for implementing binning in labview with the hamamatsu library?

Thanks in advance.

[Marv_92 · Accepted solution]

The problem was a bug in the Hamamatsu software package. This is now solved because they offer a new update.