Getting install error, The instruction at "0x%08lx" referenced memory at ...

[pippert]

When I try to install LabVIEW 7.1 on Windows XP SP3, I right away get this error:

The instruction at "0x%08lx" reference memory at "0x%08lx". The memory could not be "%s".

Any thoughts what is causing this and how to fix it? I've was told by my comrade that he tried installing LabVIEW 8.6 and got the same error.

[A_Patel]

Hi pippert,

You get this because the installer has encountered a fatal error.  If you aborted during installation of an NI product, uninstall the product through Add/Remove Programs and then retry installation.  If that does not resolve the issue, you may have a corrupted installation disk.

Flash

[RawoChip_]

I'm getting the same error. I've transfered the all files in the local hard drive and it doesn't work

Structured Exception number 0xC0000005
Exception code: C0000005 (ACCESS_VIOLATION)
Fault address:  75000B E1FD90:0000000E 

Registers:
EAX:02169795
EBX:00E1F9BC
ECX:0045007B
EDX:7C9032E3
ESI:00000001
EDI:00536F80
CS:EIP:001B0075000B
SS:ESP:002300E1E9F0 EBP:00E1F9C8
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010212

Stack Trace
Address  Frame    LogicalAddr    Module    SymbolName + Offset
0075000B 00E1F9C8 0000:00000000 
0042271D 00E1FBCC 0001:0002171D C:\Labview 7.1_Commercial Engineering\Installation - Disk 1\setup.exe
00421AFF 00E1FCC4 0001:00020AFF C:\Labview 7.1_Commercial Engineering\Installation - Disk 1\setup.exe
00469FEC 00E1FD78 0001:00068FEC C:\Labview 7.1_Commercial Engineering\Installation - Disk 1\setup.exe
0046A0E6 00E1FD9C 0001:000690E6 C:\Labview 7.1_Commercial Engineering\Installation - Disk 1\setup.exe
00472121 00E1FDE4 0001:00071121 C:\Labview 7.1_Commercial Engineering\Installation - Disk 1\setup.exe
004721DE 00E1FF18 0001:000711DE C:\Labview 7.1_Commercial Engineering\Installation - Disk 1\setup.exe
004F7119 00E1FF80 0001:000F6119 C:\Labview 7.1_Commercial Engineering\Installation - Disk 1\setup.exe
004D69AE 00E1FFB4 0001:000D59AE C:\Labview 7.1_Commercial Engineering\Installation - Disk 1\setup.exe
7C80B729 00E1FFEC 0001:0000A729 C:\WINDOWS\system32\kernel32.dll GetModuleFileNameA + 442

[StephanieA]

I would like some more information about your setup.

You are using LabVIEW 7.1 on an XP SP3 machine as well?

Does the CD work on another computer?

Were you ever able to successfully install software from this CD?

Does this computer have any other National Instruments software on it? If so, we can try removing it all and trying the install again.

[ppbert]

Hello.

I'm having the same problem both with the "NI-DAQmx for Windows 2000/XP" installation disk included with a GPIB-USB-HS interface cable, and the "NI Device Drivers- August 2009" installation disk included with Labview 2009.

Both install correctly on a machine with Windows XP SP2 and LabView 2009, and they both crash with similar messages on another machine (with Win XP SP2 and LabView 2009 as well) as the Autorun calls the Setup program.

Is there any indication as where the problem could be?

Thanks.

[Travis_Ann_N]

Hi ppbert,

Have you been able to install any other programs (NI products or otherwise) on the machine one which the install failed? If not, you may need to reformat this machine. However, if you are only unable to install NI products, check to see that if you have any other NI products on that machine and uninstall them and retry your current install.

Also, are trying to upgrade or do an install from scratch?

Travis Ann

[ppbert]

Hello!

Thank you for your reply.

---

Travis Ann N wrote:

Have you been able to install any other programs (NI products or otherwise) on the machine one which the install failed?

---

Yes. There is LabView 2009 installed on it,with MAX, NI-VISA and several other drivers.

---

Also, are trying to upgrade or do an install from scratch?

---

It's a fresh installation of NI-488.2. I even tried downloading the 2.7.3 version from ni.com, but it doesn't work either.

I tried downloading and substituting two different versions of the National Instrument Installer "setup.exe" (2.4.0 and 2.5.1.88) and the matching "NISysInf.dll".

None of them worked.

---

If not, you may need to reformat this machine.

---

Besides the obvious hassle that this means, I've read posts on this forum by several people saying that it didn't work for them. I'm about to try it, though, as a last resource.

By the way, I tried starting the .msi files manually and those work. But I don't know which one(s) to run in order to have a full install of NI-488.2 out of the installation package found here. Could you tell me?

Thank you.

[Travis_Ann_N]

Hey ppbert,

We recommend uninstalling the current NI software on that erroring machine and a restart. Then try to install in order of Labview developer, toolkits/add ons, and finally drivers. Hopefully this will work for you and you won't have to resort to reformatting. 

Regards,

Travis Ann