Error 1722 in Windows 7 LabVIEW Installation Application Deployment

[Edjsch]

Hi,

I am using Application Builder in version 8.5 of LabVIEW to deploy my stand-alone executable. I've never had an issue on Windows XP, and have had many successful installation on Windows 7. However now I have a customer who gets the following error in Windows 7 (but the same installation package works fine for him on XP machines):

Currently Installing NI-DIM 1.7.0f0, Part 10 of 19 with Error 1722.

Error 1722.  There is a problem with this windows installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor.  Contiunue Y or N.

Anyone (NI application engineers in particular) have any ideas? (My support contract has expired. I think there is a way to report bugs, but is there a way to contact NI support directly in addition to this forum?)

Thanks for any help.

Ed

[Edjsch · Accepted solution]

UPDATE:

Good news! My customer got back to me and told me it was his anti-virus software (Trend Micro) that caused the error. When he disabled it as I suggested (which I got from a NI knowledge base article on "Error 1722"), the installation was successful.

Thanks all 'till next time...

Ed