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Crashes when check FPGA development environment compatibility in MAX

I‘m new to develop FPGA Sbrio-9627 in LabVIEW,and have a crashes when i check the compatibilty of software environment in NI MAX. I tried many ways to fix it,but not succeed including LV 2017,2018,2018 SP1,the module and xilinx compile worker are all corresponding from the guides of NI website.

 

From the software platform bundle of 2019 which i could download only,other versions are locked,it‘s really bad. And the SPD2019 is successful with no crashes happened,but it can‘t be activated by network license of my company,so i have to give it up.

 

Open NI-MAX — set the correct IP— the Sbrio is running — click remote system— check compatibility of remote system— choose model of Sbrio — Next — the attached picture shows crashes

 

Are other any guys have the same prpoblem with me?

 

My installing order as below:

Windows 10 32bit

LabVIEW 2018 SP1 32bit

RT

FPGA

xilinx 17.2 compile worker

NI-RIO driver

NI communication EtherCAT.

 

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