NI VISA 18.5, 17.0, freeze during installation on silverlight

[seaman08]

There is a similar post...but mine is freezing at silverlight, also at 0%. I tried installing keysight IO, suggested in that similar post, but not work. I tried both NIVISA 18.5 and 17.0...neither worked.

Below is install log (cannot upload files here).

<?xml version="1.0" encoding="UTF-16" standalone="no" ?>
<installDetails version="1.0">

<nidist.id>
<VolumeId>
<DistributionGUID>{FFD051CC-1C3B-4155-9A46-C1B3D7BED5D6}</DistributionGUID>
<DistPackageGUID>{C45F11B7-0B3C-454D-9B5C-FA3F5FC4E35C}</DistPackageGUID>
<DistributionVersion>18.5.0.30</DistributionVersion>
<DistributionType>Driver</DistributionType>
<DistributionLanguage>9,17</DistributionLanguage>
<Volume>1</Volume>
<ExePath>setup.exe</ExePath>
<UpdateInfoFile>SupportFiles\updateInfo.xml</UpdateInfoFile>
</VolumeId>
</nidist.id>

<timeStamps>
<start>Wed Feb 20 09:19:35 2019</start>
<initializationEnd>Wed Feb 20 09:19:40 2019</initializationEnd>
</timeStamps>

<path>C:\National Instruments Downloads\NI-VISA\18.5\</path>

<distributionType>NI</distributionType>

<launchedBy>User</launchedBy>

<features>
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<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="ActiveX_MSM.NI.ACTIVEX.2017" name="NI ActiveX Container MSM">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="activex64.NI.ACTIVEX64.2017" name="NI ActiveX Container (64-bit)">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="LLDRVO.CVI1700.LLDO" name="LabWindows/CVI Low-Level Driver (Original)">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="LLDRVU.CVI1700.LLDU" name="LabWindows/CVI Low-Level Driver (Updated)">
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</feature>
<feature key="HelpAsst.HELPASST101" name="NI Help Assistant">
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</feature>
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</feature>
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</feature>
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<newState>local</newState>
</feature>
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<newState>local</newState>
</feature>
<feature key="LVRTE.LV.RTE2017" name="NI LabVIEW Runtime 2017 SP1 f3">
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</feature>
<feature key="Netscape6Plugin.LV.RTE2017" name="Netscape 6 Plugin">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="PortIO.LV.RTE2017" name="Support for In Port or Out Port VIs">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Chrome.LV.RTE2017" name="Google Chrome Plugin">
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<newState>local</newState>
</feature>
<feature key="IEPlugin.LV.RTE2017" name="Internet Explorer Plugin">
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</feature>
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</feature>
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</feature>
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<newState>local</newState>
</feature>
<feature key="MDF_Support.MIFMDFS" name="MDF Support">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="MKL.LV.MKL2017" name="Math Kernel Libraries">
<oldState>absent</oldState>
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</feature>
<feature key="MKL64.LV64.MKL2017" name="Math Kernel Libraries (64-bit)">
<oldState>absent</oldState>
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</feature>
<feature key="MetaUtilsFeature.METAUTILS" name="MetaUtilsSupport">
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<feature key="MetaUtils64Feature.METAUTILS64" name="MetaUtilsDLL">
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</feature>
<feature key="MS_CW3DG.MSCW3DG" name="ActiveX 3D Graph Control">
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</feature>
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</feature>
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</feature>
<feature key="MXS.MXS00" name="MXS">
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<newState>local</newState>
</feature>
<feature key="MXS64.MXS64" name="MXS64">
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<newState>local</newState>
</feature>
<feature key="MetaSuite.METASUITE" name="MetaSuite">
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<newState>local</newState>
</feature>
<feature key="NIAPAL.NIAPAL1850" name="NI-APAL 18.5 Error Files">
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<feature key="NIAPAL64.NIAPAL641850" name="NI-APAL 18.5 64-Bit Error Files">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="CabledPCIe.CABLEDPCIE" name="NI-Cabled PCIe 17.3">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="CabledPCIe64.CABLEDPCIE64" name="NI-Cabled PCIe 17.3 64-bit">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="NIDIM.NIDIM" name="NI-DIM">
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<feature key="NIDIM64.NIDIM64" name="NI-DIM Support for 64 Bit Windows">
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</feature>
<feature key="NIMDBG.NIMDBG32" name="NI-MDBG">
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<newState>local</newState>
</feature>
<feature key="NIMRU.NIMRU" name="NI-MRU">
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<newState>local</newState>
</feature>
<feature key="NIMRU64.NIMRU64" name="NI-MRU Support for 64 Bit Windows">
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<newState>local</newState>
</feature>
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</feature>
<feature key="NIMXDF64.NIMXDF64" name="NI-MXDF Support for 64 Bit Windows">
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<newState>local</newState>
</feature>
<feature key="NIORB.NIORB" name="NI-ORB">
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<newState>local</newState>
</feature>
<feature key="NIORB64.NIORB64" name="NI-ORB Support for 64-bit Windows">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="NIPAL.NIPAL" name="NI-PAL">
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</feature>
<feature key="NIPAL64.NIPAL64" name="NI-PAL Support for 64 Bit Windows">
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<newState>local</newState>
</feature>
<feature key="NIPALERR.NIPALERR" name="NI-PAL 18.5 Error Files">
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<newState>local</newState>
</feature>
<feature key="PCIBRD.PCIBRD" name="NI-PCI Bridge Driver 18.5">
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<feature key="PCIBRD64.PCIBRD64" name="NI-PCI Bridge Driver 18.5 64-bit">
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</feature>
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<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="pxiSwError64.PXISWERRORS64" name="NI PXI Platform Software Error Files 18.5 64-bit">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="RegistrationWizard.REG103" name="NI Registration Wizard">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="ssllvrte.LV.SSLRTE2017" name="NI SSL LabVIEW RTE 2017 Support">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="ssl.SSL.2018" name="NI SSL Support">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="ssl64.SSL64.2018" name="NI SSL Support (64-bit)">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="NISysLogUtils.NI.SYSLOGUTILS" name="NI System Logging Utilities">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="TraceEngine.LV.TRCENG.2018" name="NI Trace Engine">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="TraceEngine64.LV.TRCENG64.2018" name="NI Trace Engine (64-bit)">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="wsRepl.NI.wsRepl.2017" name="NI WS Repl Library 2017">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="wsRepl64.NI.wsRepl64.2017" name="NI WS Repl Library 2017 (64-bit)">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Portable_Configuration.MAXPC" name="Portable_Configuration">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Portable_Configuration64.MAXPC64" name="NI Portable Configuration Support 64">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="mxrmcfg.MXRMCFG" name="MAX RmCfg 18.0">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="mxrmcfg64.MXRMCFG64" name="MAX RmCfg 64-bit 18.0">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="ResetNIConfig_x86.RESETNICFG" name="Reset NI Configuration 18.0.0">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Kill_Bit_Patch.NI.KILLBIT.200" name="NI Security Update (KB 67L8LCQW)">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Kill_Bit_Patch_64.NI.KILLBIT_64.200" name="NI Security Update (KB 67L8LCQW) (64-bit)">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="NI_MSSL_Core.MIFMSSL" name="Microsoft Silverlight 5.1">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="NI_MSSL_Wrapper64.MIFMSSLW64" name="NI Silverlight 5.1 x64 Wrapper">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="tdms.NI.TDMS" name="TDM Streaming">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="TDMSmsm.NI.TDMS" name="TDMS Merge Module">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="tdms64.NI.TDMS64" name="TDM Streaming">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="targetwizard.TRGTWIZ" name="NI Remote System Discovery Troubleshooting Wizard 18.5">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="UpdateServiceFeature.US.CORE" name="NI Update Service 17.0.1">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="UpdateServiceFeature64.US.CORE64" name="NI Update Service 17.0.1 (64-bit)">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="CoreInstall.VSADNSC581" name="VISA.NET Shared Components">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="VisaNetSC64.VSADNS64581" name="VISA.NET Shared Components 64-Bit fake feature">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="CoreInstall.VSASC" name="VISA Shared Components">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="VisaSharedComponents64.VSAR03" name="VISA Shared Components 64-Bit fake feature">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="XERCES_NI.XERCES.NI.001" name="NI Xerces Delay Load 2.7.9">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="XERCES_NI_64.XERCES.NI.00164" name="NI Xerces Delay Load 2.7.9 64-bit">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="mDNS_Responder.MDNS01" name="mDNS_Responder">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="mDNSResponder_W64.MDNSW64" name="NI mDNSResponder 17.0 for Windows 64-bit">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="NIVISA.VSARU" name="NI-VISA 18.5">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="CoreInstall.VSAMETA" name="NI-VISA Meta Package">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="visaic.VSAIC" name="NI-VISA Interactive Control">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="VISA_Provider.VSAMP" name="VISA Provider for MAX">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="VISA_Provider64.VSAMP64" name="VISA Provider x64 Support for MAX">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Run_Time_Support.VSARU" name="Runtime Support">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="VISA_core.VSARU" name="VISA core">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="GPIB.VSARU" name="GPIB">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="PXI.VSARU" name="PXI">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Tulip.VSARU" name="TULIP">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="VISA_support.VSARU" name="VISA support files">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="API.VSARU" name="I/O Trace API">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Serial.VSARU" name="Serial">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Ethernet.VSARU" name="Ethernet">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Remote.VSARU" name="Remote">
<oldState>absent</oldState>
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</feature>
<feature key="Enet_Serial.VSARU" name="ENET-Serial">
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<newState>local</newState>
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<feature key="USB.VSARU" name="USB">
<oldState>absent</oldState>
<newState>local</newState>
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<feature key="COM_Support.VSARU" name="COM Support">
<oldState>absent</oldState>
<newState>local</newState>
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<feature key="Development_Support.VSADS" name="Development Support">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Development_Common.VSADS" name="NI-VISA Development Common">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="CoreInstall.VSADEVCOMPAT" name="NI-VISA Development Compatibility Package">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Examples.VSAXMPL" name="Examples">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Driver_Development.VSADDW" name="Driver Development">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="VISADotNet32.VSDND1750" name=".NET 4.0 - 4.5.1 Development Support (IVI)">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="VISADotNetExamples.VSDND1750" name="Examples">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Server.VSASV" name="Remote Server">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="DotNetRuntime.VSADN1750" name=".NET 4.0 - 4.5.1 Runtime Support (IVI)">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="NIIOTrace.IOT32" name="NI I/O Trace 18.5">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="NISysCfg_Dummy.NISYSCFGX86" name="NI System Configuration 18.5.0">
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<newState>local</newState>
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<feature key="NISysCfg_Windows_x86.NISYSCFGX86" name="NI System Configuration Runtime 18.5.0">
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</feature>
<feature key="MAXROOT.MAX00" name="NI Measurement &amp; Automation Explorer 18.5">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="MAXMAX.MAX00" name="The MAX Files">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="RemPXI_core.REMPX" name="RemPXI_core">
<oldState>absent</oldState>
<newState>local</newState>
</feature>
<feature key="Remote_Provider.MAXRM" name="Remote Provider">
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<newState>local</newState>
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<feature key="Software_Provider.MAXSW" name="Software Provider">
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<newState>local</newState>
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<oldState>absent</oldState>
<newState>local</newState>
</feature>
</features>

<customExecute>
<customExecute name="National Instruments help uninstall from Visual Studio 2010">
<commandLine>"HelpLibManager.exe" /product VS /version 100 /locale en-us /silent /uninstall /vendor "National Instruments" /productName "NI Measurement Studio" /mediaBookList "Measurement Studio Base Help"</commandLine>
<returnCode>2</returnCode>
</customExecute>
<customExecute name="Uninstaller Update Utility">
<commandLine>"C:\Program Files (x86)\National Instruments\Shared\NIUninstaller\uninst.exe" /NIARP Show</commandLine>
<returnCode>2</returnCode>
</customExecute>
<customExecute name="Stop Web Server Service">
<commandLine>"C:\Program Files (x86)\National Instruments\Shared\nisvcloc\installer\unloadServiceHelper.exe" stop niSvcLoc</commandLine>
<returnCode>2</returnCode>
</customExecute>
</customExecute>

</installDetails>

[marcelmorin]

Hey try these steps:

1. Restart your computer.
2. Install any Windows updates that may be pending. Additionally, try using the Windows Update Troubleshooter to ensure Windows Updates are working correctly.
3. Attempt the installation again.
4. If it is still not working, open Task Manager and look for processes called Windows Installer. If there are multiple instances of this process, end them.
5. Attempt the installation again.

[seaman08 · Accepted solution]

Many thanks. Later our IT solved the problem. Some of our security software keep blocking NI install. After they uninstall the security software (later installed them back), the installing goes well. Thanks again.